HR Service Center Specialist — Employee Support

First National Bank Of Pennsylvania; United States; Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

First National Bank Of Pennsylvania is seeking an Employee Service Center (ESC) Coordinator to be the front line for HR inquiries in a fast-paced environment. You will guide employees and managers through HR policies, payroll, benefits, and Workday navigations, ensuring data integrity and a high quality service experience.

This role reports to the Manager of Human Resources Operations and Service Delivery and supports onboarding, compliance, and continuous process improvement.

Qualifications

• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to work and multi-task in a fast paced environment.
• MS Word - Intermediate Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level

Responsabilités

• Serve as the primary point of contact for employees and managers seeking HR support, responding to inquiries through phone, email, ticketing systems, and other service channels.
• Provide accurate information and guidance regarding HR policies, procedures, programs, benefits, payroll, and employment-related processes while ensuring consistent application of company practices.
• Resolve routine employee inquiries independently and escape complex issues to appropriate HR subject matter experts when additional expertise or intervention is required.
• Support HR transactions and employee data updates, ensuring accuracy, completeness, compliance, and data integrity within HR systems and records.
• Assist employees and managers with Workday navigation, self-service tools, transaction support, learning resources, and system access issues.
• Provide general support for employee benefits, payroll, training, wellness programs, open enrollment, and other HR service offerings.
• Processes employment verifications as well as unemployment compensation claims.
• Support new hire onboarding activities by providing information, answering questions, and ensuring a smooth and positive onboarding experience.
• Manage cases through established service management processes, documenting interactions, tracking requests, monitoring progress, and ensuring timely resolution.
• Maintain confidentiality of employee information and handle sensitive matters with professionalism, discretion, and adherence to company policies and legal requirements.
• Identify service trends, knowledge gaps, and process improvement opportunities; contribute to self-service resources, standardization efforts, and continuous improvement initiatives.
• Compiles and runs, monthly and quarterly operational dashboards to track Employee Service Center key performance indicators (KPIs), delivering actionable insights on inquiry trends.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.

Connaissances

Excellent communication

Customer service

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

Multi-tasking

MS Word

MS Excel

MS PowerPoint

Formation

High School or GED

Outils

Workday

Description du poste

First National Bank Of Pennsylvania is seeking an Employee Service Center (ESC) Coordinator to be the front line for HR inquiries in a fast-paced environment. You will guide employees and managers through HR policies, payroll, benefits, and Workday navigations, ensuring data integrity and a high quality service experience.

This role reports to the Manager of Human Resources Operations and Service Delivery and supports onboarding, compliance, and continuous process improvement.