HR Service Center Coordinator — Elevate Employee Experience

First National Investment Services Company L L C; Pittsburgh (Allegheny County); On-site; USD 42,000 - 66,000; Full time

Job summary

F.N.B. Corporation is seeking an Employee Service Center Coordinator to be the frontline resource for employees and managers, handling a wide range of HR inquiries and transactions with accuracy and discretion.

You will support policy guidance, benefits, payroll, onboarding, and data integrity across HR systems. The role requires strong communication, organizational skills, and the ability to work in a fast-paced environment while upholding compliance and service excellence in HR operations from

Qualifications

• High School diploma or GED required.
• 0 years of related experience required.
• Strong communication and customer service skills essential.
• Proficiency with MS Office applications; ability to navigate HR systems.

Responsibilities

• Serve as the primary point of contact for employees and managers seeking HR support via phone, email, or ticketing systems.
• Provide guidance on HR policies, payroll, benefits, and employment-related processes.
• Resolve routine inquiries and escalate complex issues as needed to HR experts.
• Assist with HR data updates, ensuring accuracy and compliance in HR systems.
• Support Workday navigation, self-service tools, and access issues.
• Help with benefits, payroll, onboarding, and open enrollment processes.
• Process employment verifications and unemployment claims.
• Maintain confidentiality and handle sensitive information professionally.
• Identify trends and contribute to process improvements and self-service resources.
• Contribute to monthly/quarterly HR operational dashboards for KPI insights.

Skills

Communication skills

Customer service

Organizational skills

Interpersonal skills

Detail-oriented

Multi-tasking

MS Word

MS Excel

MS PowerPoint

Education

High School or GED

Tools

Workday

Job description

F.N.B. Corporation is seeking an Employee Service Center Coordinator to be the frontline resource for employees and managers, handling a wide range of HR inquiries and transactions with accuracy and discretion.

You will support policy guidance, benefits, payroll, onboarding, and data integrity across HR systems. The role requires strong communication, organizational skills, and the ability to work in a fast-paced environment while upholding compliance and service excellence in HR operations from