HR Service Center Rep: Tier 1 Workday Support

Jobility Talent Solutions; New York (NY); Híbrido; USD 30.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work flexibility

Descripción de la vacante

Jobility Talent Solutions is seeking an HR Service Center Representative to provide Tier 1 support for employee inquiries and case management across multiple channels, with a focus on delivering First Touch Resolution. You will gain working knowledge of HR programs, policies, and guidelines supporting HR operations.

In this role, you will handle Workday-related transactions, collaborate with HR, Finance, IT, and other teams, and assist with systems adoption and process improvements.

Formación

• Customer service experience in a business environment preferred.
• Experience with HR processes or ERP systems is a plus.
• HS Diploma/GED required; advanced degree preferred.

Responsabilidades

• Support Workday ERP transactions and HR operations for Recruiting, Self-service, Absence, Performance, Benefits, Payroll, and Compensation.
• Provide Tier 1 support via calls, emails, and service requests with timely, accurate responses.
• Collaborate with HR, IT, Finance, Supply Chain, and other functions to troubleshoot issues and support processes.
• Train new HR Resource Center Representatives and contribute to knowledge base content.

Conocimientos

Customer service

Finance experience

Supply chain knowledge

Aptitude

Educación

HS Diploma or GED

Associate's Degree in HR/Communication

Herramientas

Workday

Descripción del empleo

Jobility Talent Solutions is seeking an HR Service Center Representative to provide Tier 1 support for employee inquiries and case management across multiple channels, with a focus on delivering First Touch Resolution. You will gain working knowledge of HR programs, policies, and guidelines supporting HR operations.

In this role, you will handle Workday-related transactions, collaborate with HR, Finance, IT, and other teams, and assist with systems adoption and process improvements.