HR Service Center Manager — AI-Driven Support

Ascensus; Oregon; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Ascensus, the leading independent technology and service platform powering savings plans across America, seeks a Manager, HR Service Center to lead end-to-end HR support across the organization. This role ensures associates and leaders receive timely, accurate, and consistent HR support while driving continuous improvement.

You will manage service center teams, mentor staff, and partner with HR Centers of Excellence to elevate service quality, efficiency, and associate experience across the

Qualifications

• Bachelor's degree in Human Resources, Business, or a related field.
• 5+ years of progressive HR experience.
• 2+ years leading HR service delivery, shared services, or associate support teams.
• Strong understanding of HR policies, processes, and fundamentals.
• Data-driven and focused on continuous improvement.

Responsibilities

• Lead the HR Service Center operating model and ensure high-quality support.
• Monitor service performance and associate experience metrics.
• Provide leadership oversight for complex, sensitive, or high-risk issues in partnership with HR leadership and HR Business Partners.
• Ensure smooth handoffs and escalation between support levels.
• Lead, coach, and develop HR Service Center associates directly or through dotted lines.
• Set clear expectations, performance goals, and accountability.
• Build a service‑oriented culture focused on responsiveness, accuracy, and professionalism.
• Standardize and document HR service processes and knowledge content.
• Identify opportunities to automate inquiries using AI Agents in partnership with HRIS.
• Ensure service delivery aligns with HR policies, legal requirements, and risk standards.
• Support enterprise initiatives with M&A.
• Proactively adopt technologies like AI and automation to advance Ascensus' mission.

Skills

Leadership

HR service delivery

Data-driven decision making

Communication

Process improvement

Strategic and operational

Education

Bachelor's degree in HR, Business, or related field

HR certification or advanced degree preferred

Job description

Ascensus, the leading independent technology and service platform powering savings plans across America, seeks a Manager, HR Service Center to lead end-to-end HR support across the organization. This role ensures associates and leaders receive timely, accurate, and consistent HR support while driving continuous improvement.

You will manage service center teams, mentor staff, and partner with HR Centers of Excellence to elevate service quality, efficiency, and associate experience across the