HR Service Center Leader - AI-Driven Support

Ascensus; Baxter (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Medical

Dental

Vision

Paid Time Off

Job summary

Ascensus in Minnesota is seeking an experienced Manager, HR Service Center to lead end-to-end HR support across the organization, delivering timely, accurate, and consistent service while improving efficiency and associate experience.

You will oversee a service center team, partner with HR Centers of Excellence, monitor performance metrics, and drive process standardization and AI-assisted inquiries with HRIS.

Qualifications

• Bachelor’s degree in HR, Business, or related field.
• 5+ years progressive HR experience.
• 2+ years leading HR service delivery, shared services, or associate support teams.
• Strong understanding of HR policies, processes, and fundamentals.
• Experience managing multi‑tiered service models (Level 1–3).
• Experience in a shared services or global environment.
• Preferred HR certification or advanced degree.
• Strong service mindset with sound judgment.
• Clear communicator who builds trust with employees and leaders.
• Data‑driven and focused on continuous improvement.
• Comfortable operating at both strategic and operational levels.

Responsibilities

• Lead the overall HR Service Center operating model, ensuring a high-quality support for inquiries.
• Monitor service performance and associate experience metrics
• Provide leadership oversight for complex, sensitive, or high‑risk issues in partnership with HR leadership and HR Business Partners.
• Ensure smooth handoffs and escalation between support level
• Lead, coach, and develop HR Service Center associates directly or through dotted lines.

Skills

HR leadership

People management

Data-driven

Communication

Policy knowledge

Strategic & operational

Education

Bachelor's degree in HR or related field

Tools

HRIS

AI/Automation tooling

Job description

Ascensus in Minnesota is seeking an experienced Manager, HR Service Center to lead end-to-end HR support across the organization, delivering timely, accurate, and consistent service while improving efficiency and associate experience.

You will oversee a service center team, partner with HR Centers of Excellence, monitor performance metrics, and drive process standardization and AI-assisted inquiries with HRIS.