HR Service Center Coordinator - Staff Approval

University of Colorado Boulder; Boulder (CO); Hybrid; USD 48,000 - 56,000; Full time

Job summary

The University of Colorado Boulder invites applications for an HR Service Center Coordinator on the Staff Approvals team. This role maintains integrity of personnel, position management, payroll, and HCM security to ensure compliance and operational efficiency across the Boulder campus.

As a key advisor, you will guide departments on HR policies, personnel actions, and payroll processes, collaborating with centers of excellence to support campus HR services.

Qualifications

• Bachelor’s Degree required or HR/administrative experience substituted on a year-for-year basis.
• Experience with HR processes, payroll, and personnel actions is preferred.
• Knowledge of HCM PeopleSoft system is required.
• Knowledge of Regent policies and classified state system is desirable.

Responsibilities

• Manage staff personnel transactions, position processing, payroll-related actions, and HCM security access.
• Provide guidance on HR policies, payroll matters, and system usage to departments.
• Serve as a resource for HR initiatives, process improvements and system enhancements.
• Build relationships with departments and campus partners to deliver HR services.

Skills

Attention to detail

Multitasking under pressure

Strong written skills

Strong oral communication

Education

Bachelor’s degree

Tools

HCM PeopleSoft

Job description

Job Summary

The Human Resources Department at CU Boulder invitesapplications for an HR Service Center Coordinator on theStaff Approvals team! This position plays a critical role inmaintaining the integrity of personnel, position management,payroll, and HCM security processes while ensuring compliance, dataaccuracy, and operational efficiency across the Boulder campus. TheService Center HR Coordinator serves as a significant resource andadvisor to assigned departments on university and staff relatedpersonnel and payroll processes. The Service Center HR Coordinatorrecommends and advises on necessary methods to efficiently expediteall personnel and payroll related issues. This position serves as a signficant resource for interpretation and implementation ofschool, department and university policies and procedures regardinguniversity and classified staff. Additionally, the HR Coordinatorwill collaborate with the centers of excellence to provide a wideranging repertoire of HR services to campus constituents.

CU is an Equal Opportunity Employer and complies with allapplicable federal, state, and local laws governingnondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect anddignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals withdisabilities.

Who We Are

Human Resources (HR) contributes leadership, guidance, tools andservices to support employees throughout their careers at CUBoulder and to cultivate a culture which upholds the campus’strongly held values. HR partners with campus in the achievement ofthe campus vision and strategic imperatives.

What Your Key Responsibilities Will Be

HCM Personnel Entry, Position Processing, HCM Access:

The HRSC Staff Coordinator supports Boulder campus departments bymanaging Staff personnel transactions, position processing,payroll-related actions, and HCM security access processes withinthe Human Capital Management (HCM) system. This position ensuresthe accurate and timely processing of personnel actions whileproviding guidance on HR policies, procedures, and payroll mattersin compliance with university policies, Colorado State PersonnelRules, and federal regulations.

Key Responsibilities:

• Process, review, and approve staff personnel transactions inHCM, including hires, transfers, promotions, career track changes,compensation changes, and additional pay.
• Manage position-related actions within HCM, ensuring positionsare created, updated, and maintained accurately.
• Provide guidance to departments on staff personnel actions,position management, and payroll-related processes.
• Maintain employment records and supporting documentation tomaintain compliance with audit and recordkeeping requirements.
• Conduct Length of Service (LOS) and Retention Rights reviewsfor Classified Staff employees in accordance with Colorado StatePersonnel Rules.
• Serve as the Boulder Campus HCM Access Coordinator.
• Assist requesters in identifying appropriate HCM security rolesand required training based on job responsibilities and businessneeds.
• Review and evaluate HCM access requests to ensure requestedroles align with security standards, business requirements, andcompliance expectations.
• Partner with departments, campus partners, and system users toresolve personnel, payroll, and access-related issues whiledelivering excellent customer service.

Campus Resource for HR Initiatives, Changes, and System Enhancements:

The HRSC Staff Coordinator serves as a campus resource for HumanResources initiatives, process improvements, policy changes, andHCM system enhancements. This position partners with departmentalliaisons and leadership to resolve complex issues, improveoperational efficiency, and support the effective use of HumanCapital Management (HCM) systems and processes.

Key Responsibilities:

• Serve as a main resource for campus departments regarding HRinitiatives, process changes, system upgrades, and HCM-relatedinquiries.
• Partner with department liaisons and leadership to resolvecomplex personnel and transactional issues.
• Find opportunities to improve efficiency and streamline HRprocesses by evaluating alternative solutions and recommending bestpractices.
• Provide guidance and training on HR procedures, personneltransactions, and effective use of HCM and related systems.
• Investigate and resolve complex transactional issues usingknowledge of personnel administration, recruitment, compensation,benefits, employee relations, and HR information systems.
• Communicate and support the implementation of new HRinitiatives, business processes, and system enhancements.
• Promote consistent application of University policies, ColoradoState Personnel Rules, and established HR business practices.
• Serve as a campus subject matter resource for HCMfunctionality, troubleshooting, and process navigation.

HRSC Outreach and Customer Service:

The HRSC Staff Coordinator establishes and maintains strong workingrelationships with assigned departments by providing responsive,high-quality customer service and serving as a trusted HR resource. This position partners with campus partners to understanddepartmental needs, promote effective HR practices, and support thedelivery of consistent and efficient HR services.

Key Responsibilities:

• Build and maintain constructive, collaborative relationshipswith assigned departments and campus partners.
• Serve as a main point of contact for HR-related questions,providing timely guidance, support, and problem resolution.
• Assess customer needs and deliver services that meet qualitystandards and support departmental goals.
• Monitor and evaluate customer satisfaction, findingopportunities to improve service delivery and customerexperience.
• Partner with departments to address concerns, providerecommendations, and support effective HR operations.
• Represent the Human Resources Service Center as a member of thebroader HR team.

What You Should Know

This is a hybrid position that works primarily in a remoteenvironment.

What We Can Offer

The annual starting salary for this full-time position is$48,000.

Benefits

At the University of Colorado Boulder , we arecommitted to supporting the holistic health and well-being of ouremployees. Our comprehensive benefits package includes medical,dental, and retirement plans; generous paid time off; tuitionassistance for you and your dependents; and an ECO Pass for localtransit. As one of Boulder County’s largest employers, CU Boulderoffers an inspiring academic community and access to world-classoutdoor recreation. In fact, CU Boulder has been named one of Forbes' America's BestLarge Employers , ranking #4 among large employers in Coloradoand #28 among universities nationwide. Explore additional perks andprograms through the CU Advantage program.

Be Statements

Be adaptable. Be impactful. Be Boulder.

What We Require

• Bachelor’s Degree.
• HR or administrative experience may be substituted for thedegree on a year for year basis.

What You Will Need

• Attention to detail and work with accuracy.
• Ability to multitask and work under pressure while remainingcalm, friendly and professional.
• Strong oral and writing skills.
• Ability to meet all deadline.
• Ability to resolved and handle particular challenging orcomplex situations.

What We Would Like You to Have

• University HR experience.
• Knowledge of HCM Peoplesoft system.
• Knowledge of regent policy and classified state system.
• One year of related experience.
• Experience working within a state system.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: [e-mail]