HR Service Center Associate – Onboarding & Support

Boston University; Boston (MA); On-site; USD 28,000 - 35,000; Full time

Job summary

Boston University is seeking an HR Service Center Assistant to deliver timely and accurate HR support for faculty and staff. The role handles visitor interactions, case management, and data integrity across HR systems, ensuring service level targets are met.

It involves coordinating onboarding/offboarding tasks, including BU IDs, I-9s, and account setup. Travel between campuses may be required; a high school diploma with some college is preferred along with about a year of HR experience.

Qualifications

• High School Diploma with some college preferred.
• One year of experience preferably in a Human Resources environment.

Responsibilities

• Responsible for visitors to HR, including drop-ins and scheduled visits.
• Provides timely, accurate, and responsive services to faculty and staff.
• Utilizes case and knowledge management systems to ensure data integrity and customer service.
• Adheres to Service Level Agreements and resolves cases with a high level of customer-focus.
• Coordinates the resolution of cases requiring escalation or involvement from other professionals.
• Manages staff/faculty on-boarding and off-boarding processes, including BU IDs, I-9 processing, and new employee orientation.
• Maintains HR records and compliance with HR recordkeeping regulations.

Skills

HR experience

One year experience

Education

High School Diploma with some college preferred

Job description

Boston University is seeking an HR Service Center Assistant to deliver timely and accurate HR support for faculty and staff. The role handles visitor interactions, case management, and data integrity across HR systems, ensuring service level targets are met.

It involves coordinating onboarding/offboarding tasks, including BU IDs, I-9s, and account setup. Travel between campuses may be required; a high school diploma with some college is preferred along with about a year of HR experience.