HR Service Center Specialist: Onboarding & Benefits

Boston University; Boston (MA); On-site; USD 48,000 - 57,000; Full time

Job summary

Boston University’s HR Service Center is hiring an HR Service Center Representative to deliver timely, accurate services to faculty and staff on onboarding, benefits enrollment, leaves, and HR policy information.

The role requires 3–5 years of customer-focused experience, a B.A./B.S. degree or equivalent, and strong data integrity skills. Travel between campuses is required, and the department emphasizes compliance and service excellence.

Qualifications

• B.A./B.S. degree or equivalent experience and 3–5 years in a customer-focused role.
• Experience in human resources or a related environment preferred.
• Equal opportunity employer; VEVRAA Federal Contractor.

Responsibilities

• Utilizes case and knowledge management systems to ensure data integrity and customer service.
• Responds to inquiries via phone and email on benefits enrollment, SAP transactions, payroll and HR policy information.
• Presents overview of benefits as part of New Employee Orientation.
• Review and approve new hire, open enrollment and all qualifying life events.
• Responds to general inquiries related to PFML process and benefits.
• Notify employees weekly of changes in employment status and impact on benefits eligibility.
• Responsible for weekly and semi-monthly payroll audits.
• Oversees staff/faculty onboarding, BU IDs, I-9 processing and new employee orientation.
• Maintenance of HR records and compliance with HR recordkeeping regulations and best practice.
• Ensure compliance with all relevant state and federal regulations.
• Manage other duties and tasks as assigned.
• Travel between the Charles River and Medical Center campuses is required.

Skills

Customer service experience

Data and records management

Technology fluency with HR systems

Education

B.A./B.S. degree or equivalent experience

Job description

Boston University’s HR Service Center is hiring an HR Service Center Representative to deliver timely, accurate services to faculty and staff on onboarding, benefits enrollment, leaves, and HR policy information.

The role requires 3–5 years of customer-focused experience, a B.A./B.S. degree or equivalent, and strong data integrity skills. Travel between campuses is required, and the department emphasizes compliance and service excellence.