HR Service Center Assistant, HR Service Center

Boston University; Boston (MA); On-site; USD 28,000 - 35,000; Full time

Job summary

Boston University is seeking an HR Service Center Assistant to deliver timely and accurate HR support for faculty and staff. The role handles visitor interactions, case management, and data integrity across HR systems, ensuring service level targets are met.

It involves coordinating onboarding/offboarding tasks, including BU IDs, I-9s, and account setup. Travel between campuses may be required; a high school diploma with some college is preferred along with about a year of HR experience.

Qualifications

• High School Diploma with some college preferred.
• One year of experience preferably in a Human Resources environment.

Responsibilities

• Responsible for visitors to HR, including drop-ins and scheduled visits.
• Provides timely, accurate, and responsive services to faculty and staff.
• Utilizes case and knowledge management systems to ensure data integrity and customer service.
• Adheres to Service Level Agreements and resolves cases with a high level of customer-focus.
• Coordinates the resolution of cases requiring escalation or involvement from other professionals.
• Manages staff/faculty on-boarding and off-boarding processes, including BU IDs, I-9 processing, and new employee orientation.
• Maintains HR records and compliance with HR recordkeeping regulations.

Skills

HR experience

One year experience

Education

High School Diploma with some college preferred

Job description

HR Service Center Assistant, HR Service Center

Category

Job Location

Tracking Code

26500350411016

Posted Date

10/30/2026

Salary Grade

Grade 45

Expected Hiring Range Minimum

$20.10

Expected Hiring Range Maximum

$25.24

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time/Regular

The HR Service Center Assistant is focused on providing timely, accurate and responsive services to faculty and staff. Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service.

• Responsible for visitors to HR, including drop-ins and scheduled visits. Responsible for visitors to HR, including drop-ins and scheduled visits.
• Provides timely, accurate, and responsive services to faculty and staff. Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service.
• Adheres to Service Level Agreements. Resolves cases with a high level of customer-focus.
• Coordinates the resolution of cases that require escalation or involvement from other administrative professionals.
• Responsible for the staff/faculty on-boarding and off-boarding processes, to include issuance of BU IDs, I-9 processing, establishment of usernames and Kerberos passwords, and new employee orientation.
• Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice.
• Manages other duties and tasks as assigned.
• Travel between the Charles River and Medical Center campuses may be required.

Required Skills

• High School Diploma with some college preferred.
• One year of experience preferably in a Human Resources environment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor