HR Service Center Specialist

LCS Lifespan Corporate Services d/b/a Brown University Health; United States; On-site; USD 48,000 - 79,000; Full time

Job summary

Brown University Health is seeking an HR Service Center Representative to be the frontline contact for employees seeking guidance on HR policies, benefits, payroll, and onboarding. You will deliver high-quality customer service and navigate HR processes with discretion.

Reporting to the Program Manager, HR Service Center, you will support managers with HRIS transactions, educate staff about benefits, and resolve issues promptly while maintaining confidentiality and data accuracy.

Qualifications

• Associate degree or equivalent experience required.
• Demonstrated experience in customer service, with a preference for human resources.
• Strong written and verbal communication skills.
• Critical thinking skills.
• Attention to detail.
• Willingness to learn and grow professionally.
• Demonstrated proficiency with Microsoft Office 365 applications.
• Experience with HR information systems preferred.
• Demonstrated understanding of HR policies and practices (preferred).
• Ability to maintain a high degree of confidentiality.

Responsibilities

• Address queries and concerns from employees regarding HR policies, benefits, procedures, and employment-related matters.
• Support department managers with HRIS transactions and/or recommend resources to assist managers in answering employment-related inquiries.
• Offer guidance and assistance to employees with HR-related tasks such as onboarding, enrollment in benefits programs, and updating personal information.
• Resolve issues or conflicts related to payroll, benefits, workplace policies, or any other HR-related matters in a timely and satisfactory manner.
• Use electronic case management tool, to ensure accurate and up-to-date records of employee interactions, inquiries, and issue resolutions for documentation and reporting purposes.
• Educate employees about company HR policies, procedures and programs, including any changes to the same
• Recommend self-service resources that employees can access easily.
• Assist employees with understanding and enrolling in various benefits programs such as health insurance, retirement plans, and wellness initiatives.
• Handle sensitive employee information with confidentiality and discretion, adhering to privacy regulations and company policies.
• Apply critical thinking and sound judgement to identify when an employee case should be escalated to a senior member of the team (Tier 2) or a subject matter expert (Tier 3)
• Clearly communicate expectations on next steps or response times to the employee.
• Ensure high levels of customer satisfaction by delivering prompt, courteous, and accurate assistance to employees, fostering a positive employee experience.
• Use the HR information system to reference employee data or employment history.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Confidentiality

Attention to detail

Critical thinking

Willingness to learn

Education

Associate degree or equivalent experience

Tools

Microsoft Office 365

HRIS

Job description

Brown University Health is seeking an HR Service Center Representative to be the frontline contact for employees seeking guidance on HR policies, benefits, payroll, and onboarding. You will deliver high-quality customer service and navigate HR processes with discretion.

Reporting to the Program Manager, HR Service Center, you will support managers with HRIS transactions, educate staff about benefits, and resolve issues promptly while maintaining confidentiality and data accuracy.