HR Service Center Associate — Entry Level

Dart Container; Michigan; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company matching

Paid vacation

Paid holidays

Short-term disability

Tuition assistance

Product discounts

Job summary

Dart Container is seeking an HR Customer Service Center professional to handle employee inquiries with accuracy and professionalism. You will use knowledge articles and collaborate with specialists to resolve issues, while delivering consistent service in a dynamic environment.

This full-time role supports in-office and remote work, with schedules rotating between 9:00AM–6:00PM, 8:00AM–5:00PM, or 7:00AM–4:00PM. Strong communication and MS Office skills are essential.

Qualifications

• High school diploma or equivalent required.
• Customer service experience evident.
• Strong verbal and written communication skills.
• Ability to stay composed in a fast-paced, customer-focused setting.
• Experience creating basic MS Word/Excel/PowerPoint outputs.
• Ability to maintain confidentiality and accuracy.

Responsibilities

• Respond to employee inquiries in the HR Employee Service Center.
• Provide accurate responses using knowledge articles and job aids.
• Collaborate with other specialists for complex issues.
• Maintain excellent customer service standards.
• Support shifts that include in-office and remote days.

Skills

High school diploma

Customer service experience

Interpersonal skills

Stress management

Focus and engagement

Verbal and written communication

MS Word

MS Excel

MS PowerPoint

Attention to detail

Confidentiality

Education

Associates degree in business/HR or related field

Tools

Microsoft Office

Job description

Dart Container is seeking an HR Customer Service Center professional to handle employee inquiries with accuracy and professionalism. You will use knowledge articles and collaborate with specialists to resolve issues, while delivering consistent service in a dynamic environment.

This full-time role supports in-office and remote work, with schedules rotating between 9:00AM–6:00PM, 8:00AM–5:00PM, or 7:00AM–4:00PM. Strong communication and MS Office skills are essential.