Employee Service Center Rep I

Dart Container; Michigan; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company matching

Paid vacation

Paid holidays

Short-term disability

Tuition assistance

Product discounts

Job summary

Dart Container is seeking an HR Customer Service Center professional to handle employee inquiries with accuracy and professionalism. You will use knowledge articles and collaborate with specialists to resolve issues, while delivering consistent service in a dynamic environment.

This full-time role supports in-office and remote work, with schedules rotating between 9:00AM–6:00PM, 8:00AM–5:00PM, or 7:00AM–4:00PM. Strong communication and MS Office skills are essential.

Qualifications

• High school diploma or equivalent required.
• Customer service experience evident.
• Strong verbal and written communication skills.
• Ability to stay composed in a fast-paced, customer-focused setting.
• Experience creating basic MS Word/Excel/PowerPoint outputs.
• Ability to maintain confidentiality and accuracy.

Responsibilities

• Respond to employee inquiries in the HR Employee Service Center.
• Provide accurate responses using knowledge articles and job aids.
• Collaborate with other specialists for complex issues.
• Maintain excellent customer service standards.
• Support shifts that include in-office and remote days.

Skills

High school diploma

Customer service experience

Interpersonal skills

Stress management

Focus and engagement

Verbal and written communication

MS Word

MS Excel

MS PowerPoint

Attention to detail

Confidentiality

Education

Associates degree in business/HR or related field

Tools

Microsoft Office

Job description

Select how often (in days) to receive an alert:

Day-to-Day Role:

• As first point of contact, responds to employees, former employees, and candidate’s inquiries in the HR Employee Service Center utilizing telephony system and case management system.
• Ensures excellent customer service consistently.
• Utilizes existing knowledge articles and job aids to ensure responses are accurate and up to date.
• Collaborates with Employee Service Center Specialists to ensure employees receive accurate responses on more complex issues or questions.
• Willingness to work 9:00AM -6:00PM, 8:00AM - 5:00PM, or 7:00AM - 4:00PM shifts
  • Monday-Wednesday in office - Thursday and Friday Remote

Core Skills and Qualifications:

The ideal candidate must possess all of the following:

• High school diploma or equivalent required
• Demonstrated experience providing customer service
• Excellent interpersonal skills
• Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities
• Must be able to stay focused and engaged in an active and open work environment.
• Excellent verbal and written communication skills necessary in order to convey clear and concise responses to inquiries
• Experience using Microsoft Office, including the ability to create basic reports, documents, presentations and spreadsheets in MS Word, MS Excel, and MS PowerPoint
• Strong attention to detail and accuracy
• Ability to maintain confidentiality

Preferred Skills and Qualifications:

• Associates degree in business, human resources or related field
• Experience working in a Human Resources Department or in a service cent

Overview:

Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red SOLO cup, Dart products have been keeping people on the go and having fun for 65 years. We’re a family-owned, family-focused company of 12,000 employees united by a shared set of values and dedicated to providing exceptional customer service. Headquartered in Mason, MI, with 30 locations in three countries, we’re proud of our ability to innovate, manufacture and lead the way with each new generation of quality products.

Benefits:

Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at(800) 545-3278Ext 3370 or email us [e-mail] calls can be made by dialing 711 or the relay number for your state.

If you experience difficultyapplyingonline, you may call [phone] Ext 3390 or email us at [e-mail] for assistance.

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Administrative Assistant, Administrative, Entry Level