HR Representative I

Cliff Castle Casino Hotel; Camp Verde (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Cliff Castle Casino Hotel is seeking a frontline HR support specialist to handle inquiries, onboarding, and records maintenance. You will process payroll deductions for gaming licenses and assist with essential HR programs.

The role requires organizational skills, basic HR system knowledge, and reliable daily attention to detail. Availability for all shifts is expected, including weekends and holidays, with a focus on guest-facing service and internal collaboration.

Qualifications

• Two (2) years’ clerical experience in an office required.
• Knowledge of Microsoft Office and HR database systems.
• Must be able to type 45 wpm.
• Must have excellent communication (written/verbal) skills.

Responsibilities

• Respond to team member inquiries regarding policies, procedures, and general HR matters.
• Assist with onboarding and offboarding processes, including documentation and orientation support.
• Maintain accurate team member records and update HR systems as needed.
• Submit payroll deductions for gaming licenses and shoes for crews.
• Monitor PAF and PDF dashboards daily to ensure processes are moving in a timely manner.
• Create PAFs in Paycom for all Additional Duties, Dual Rates, Reinstatements, and Demotions.
• Answer routine inquiries from internal and external sources on available positions, policies, and programs.
• Provide coverage by assuming responsibilities for Staffing, Benefits billing, Training, and Team Member Experience when necessitated by HR absences.
• Assist team members with Casino Essentials and Navigator programs.
• Assist with prep, set-up, and execution of special events.
• Perform clerical functions and prepare reports, as assigned.
• Perform other duties as assigned.

Skills

MS Office

HRIS

Typing 45 wpm

Communication

Education

HS Diploma

2-year Degree

Tools

HR databases

Payroll software

Job description

Description

Provide frontline HR support to team members, manages personnel action forms, performance discussion forms, and assists with basic recruitment tasks. This role ensures smooth day-to-day HR operations and contributes to a positive team member experience through responsive service and attention to detail.

Essential Duties

• Respond to team member inquiries regarding policies, procedures, and general HR matters.
• Assist with onboarding and offboarding processes, including documentation and orientation support.
• Maintain accurate team member records and update HR systems as needed.
• Submit payroll deductions for gaming licenses and shoes for crews.
• Monitor PAF and PDF dashboards daily to ensure processes are moving in a timely manner.
• Create PAFs in Paycom for all Additional Duties, Dual Rates, Reinstatements, and Demotions.
• Answer routine inquiries from internal and external sources on available positions, policies, and programs.
• Provide coverage by assuming responsibilities for Staffing, Benefits billing, Training, and Team Member Experience (engagement) when necessitated by HR absences.
• Assist team members with Casino Essentials and Navigator programs.
• Assist with prep, set-up, and execution of special events.
• Perform clerical functions and prepare reports, as assigned.
• Perform other duties as assigned.

Recruitment Assistance

• Assist with resume screening as needed.
• Manage pre-employment processes including TGO/HR appointment set-up, onboarding documentation, and NH queue setup.
• Schedule lab work for all new hires and rehires.
• Assist Training Specialist with new hire orientation set-up and confirmations.
• Support onboarding tasks such as new hire paperwork, orientation logistics, and gaming licenses.

Qualifications

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.

• Required Education: HS Diploma Preferred Education: 2yr Degree
• Work Experience:
• Two (2) years’ clerical experience in an office required
• Knowledge, Skills, and Abilities:
  • Knowledge of Microsoft Office and HR database systems
  • Must be able to type 45 wpm
  • Must have excellent communication (written/verbal) skills.
• Professional Licenses & Certifications Requirements:
  • N/A
• Must be 18+ years old and be available for all shifts, including weekends and holidays.
• Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies and procedures.
• Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.