HR Representative

Sales Match; Minneapolis (MN); Remote; USD 52,000 - 64,000; Full time

Benefits offered by this job

Fully remote (Minnesota)

BambooHR onboarding training

Google Calendar training

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Sales Match is seeking an HR Representative to support employees, new hires, managers, and onboarding coordinators in a fully remote role based in Minnesota. You will answer routine questions, guide onboarding steps, and keep processes organized while maintaining timely, clear communication and confidentiality.

The position requires a 40-hour workweek with variable shifts, offering a fully remote work setup for Minnesota residents and a focus on accurate information and supportive employee

Qualifications

• High school diploma or equivalent required.
• No experience required; related HR support or admin customer service experience preferred.
• Willingness to learn BambooHR and follow established instructions.
• Ability to use Google Calendar to coordinate invitations and schedules.
• Clear written and verbal communication; handle confidential information with discretion.
• Authorized to work in the United States.

Responsibilities

• Monitor a shared HR email queue and identify request topics.
• Respond to routine onboarding questions using approved materials.
• Check onboarding progress in BambooHR and identify outstanding steps.
• Enter accurate notes and updates in the HR system.
• Organize orientation invitations with Google Calendar and confirm details.
• Explain how to navigate self-service resources while staying within scope.
• Escalate complex questions to the HR team lead with context.
• Keep employees informed on expected updates and next steps.
• Maintain service quality with timely responses and thorough follow-ups.

Skills

Communication

Onboarding support

Scheduling

HR systems

Discretion

Confidentiality

Customer service

Education

High school diploma or equivalent

Tools

BambooHR

Google Calendar

Job description

Job Title: HR Representative

Monthly Pay: $4,700 - $5,754 USD per month

Summary:

This role sits within an HR team guided by an HR team lead and works closely with employees, new hires, hiring managers, and onboarding coordinators. The HR Representative answers routine employee questions, communicates onboarding steps, and helps people find accurate information about workplace processes. Clear responses and timely updates help employees feel supported while keeping onboarding activities organized. This fully remote position lets you work from home in Minnesota, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Monitor a shared HR email queue for employee inquiries and onboarding questions, identifying the request topic and checking whether earlier correspondence provides useful context.
• Respond directly to routine questions about orientation, employee resources, internal contacts, and standard HR procedures using approved reference materials and clear, courteous language.
• Check onboarding progress in a HR system such as BambooHR, confirming completed activities and identifying outstanding steps before communicating the next action.
• Enter accurate inquiry notes and onboarding status updates in the HR system, keeping entries factual, concise, and accessible only to appropriate team members.
• Organize orientation invitations through a scheduling and calendar tool such as Google Calendar, checking participant availability and confirming meeting details with onboarding coordinators.
• Explain how employees can navigate self-service resources and locate instructions, checking their understanding without making decisions outside the representative's assigned responsibilities.
• Follow up with new hires and hiring managers when onboarding activities remain incomplete, clarifying ownership and updating the HR team on unresolved delays.
• Escalate sensitive employee concerns, conflicting information, or questions beyond standard guidance to the HR team lead, summarizing the issue and previous actions.
• Keep employees informed when an inquiry needs additional review, communicate the next expected update, and confirm that the response addresses their original question.
• Maintain service quality through accurate answers, timely turnaround, complete notes, and consistent follow-up, using feedback from the HR team lead to improve responses.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience in HR support, employee assistance, or administrative customer service is preferred.
• Basic understanding of employee onboarding, orientation activities, and the role of HR in supporting employees throughout everyday workplace processes.
• Willingness to learn a HR system such as BambooHR and follow established instructions for checking progress and updating inquiry notes.
• Comfort using a scheduling and calendar tool such as Google Calendar to coordinate invitations, check availability, and communicate changes accurately.
• Clear written and verbal communication, including the ability to explain routine steps patiently and distinguish confirmed information from questions needing review.
• Sound judgment when handling confidential employee information, maintaining discretion and routing sensitive concerns to the HR team lead.
• A reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home in Minnesota, with daily collaboration centered on employee support and organized onboarding.
• Structured onboarding and training on a HR system such as BambooHR and a scheduling and calendar tool such as Google Calendar.
• Regular check-ins with the HR team lead to review questions, discuss priorities, and receive practical feedback.
• Opportunities to build employee communication, onboarding coordination, HR systems navigation, and confidential information handling skills.
• Health coverage, paid leave, a 401(k), maternity leave, and stipends.