HR Operations Services Specialist

Voya Financial; Atlanta (GA); Remote; USD 53,000 - 90,000; Full time

Job summary

Join Voya Financial as an HR Operations Services Specialist, where you can make a difference in delivering HR solutions. You will manage inquiries from employees and managers, as well as contribute to process improvements. This role offers a competitive salary along with great benefits aimed at ensuring well-being.

Benefits

Health, dental, vision and life insurance plans

401(k) Savings plan with company matching

Tuition reimbursement up to $5,250/year

Paid time off including 20 days off

Paid volunteer time — 40 hours annually

Qualifications

• 5+ years relevant HR professional experience required.
• 3+ years HR Operations Services experience preferred.
• Strong proficiency in supporting Workday for employee inquiries.

Responsibilities

• Responsible for operational delivery for Tier 1 & 2 employee inquiries.
• Primary contact for HR content management within the HR portal.
• Participate in analyzing case trends to improve service delivery.

Skills

Customer Service

Analytical Skills

Problem Solving

Learning Agility

Education

Bachelor's Degree or equivalent experience

Tools

Workday

Microsoft Office

Job description

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Note - At this time we will not consider those who require sponsorship now or in the future.

Note - While this role is remote, it requires someone to be within a commutable distance to either the Windsor CT or Altanta GA office

Position Summary:

The HR Operations Service s Specialist is responsible for operational delivery for Tier 1 & 2 employee/manager inquiries as they relate to among other things benefits questions/issue, along with HR shared services processes. We are looking for the right individual to join our team who contributes enhancement ideas and recommendations for the improvement of HR processes and related applications.

Position Description:

• Responsible for day-to-day operational delivery for key HR processes and applications, spanning across benefits, recruiting, Employee/Manager self-service, Time & Attendance, Payroll, Performance Management, Compensation, HR Portal, and HR Case Management.

• Primary point of contact for HR content management maintenance within the HR portal.

• Work with internal and external partners to t riage escalated cases , such as the Benefits Service Center , ensuring adherence with defined service level agreements.

• Crosstrain team members on HR Operations process and procedures.

• Participate in small to medium size projects and annual events, including mass data loads and internal / external audit process walkthroughs.

• Participate in analyzing case trends to improve service delivery and customer satisfaction. Highlights improvement opportunities in team huddles.

• Stay abreast of HR/legislation changes and corporate activities which may impact HR Operations programs, processes, and/or policies.

• Participate in project/enhancement testing and ongoing Workday release testing activities.

• Ensure data integrity of all Workday transactions by following the outlined peer review/audit process.

• Actively participates in the implementation of enhancements to key HR applications and related processes.

• Create procedural documentation.

• Provide continuous feedback to peers and management on opportunities for improvement.

• Other duties and projects as assigned.

Knowledge & Experience:

• 5+ years relevant HR professional experience

• 3+ years HR Operations Services experience

• Prior b enefits knowledge or experience strongly preferred

• Strong proficiency in supporting Workday (or equivalent HRIS platform) for advanced employee /manager inquiries

• Proven knowledge and demonstrated experience across multiple HR sub-functions, including Benefits, HR Administration, and Payroll subject areas

• Demonstrated experience working in a fast-paced environment with internal stakeholders and outsourced HR functions.

• Learning agility – ability to self-motivate and learn independently

• Proven customer service skills, including willingness to be flexible in approach to meet customer’s needs

• Problem solving skills

• Proven analytical skills including ability to formulate recommendations based on metrics

• Experience with training and documentation development and delivery

• Strong verbal and written communication skills

• Ability to facilitate meetings with support of management when required

• Ability and personal confidence to influence and diplomatically lead others

• Excellent organizational skills, flexibility and the ability to multi-task

• Proficiency in Microsoft Office, particularly PowerPoint, Word and Excel (includes X-Lookup, V-Lookup, Pivot tables)

• Excellent customer service skills with all levels of management

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$53,970 - $89,960 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes