HR Operations & Onboarding Specialist

WSB; Minneapolis (MN); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with match

Paid time off

Paid holidays

Tuition reimbursement

Job summary

WSB in Minneapolis is seeking an Human Resources Coordinator to support the day-to-day delivery of HR services, including AskHR ticket management, onboarding audits in ADP Workforce Now, and LOA support. This role serves as a front-line resource for staff and helps maintain accurate, compliant processes and a positive employee experience.

The ideal candidate is highly organized with 1–3 years of HR coordination or administrative support, proficient with Microsoft Office and HRIS platforms, and

Qualifications

• High school diploma required.
• Coursework or an associate degree in human resources, business administration, or a related field preferred
• 1–3 years of experience in HR coordination, benefits administration, onboarding, or administrative support preferred.
• Strong written and verbal communication skills.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• High degree of discretion and confidentiality when handling sensitive employee data.
• PHR, SHRM-CP, or HRIP certification preferred.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint, OneDrive).
• Experience with ADP Workforce Now (WFN) or a similar HRIS platform strongly preferred.
• Experience with an HR case/ticketing management system (e.g., AskHR) preferred.

Responsibilities

• Monitor the AskHR ticketing system, including assigning incoming tickets and ensuring all inquiries are responded to within 24 hours.
• Serve as a front-line point of contact for staff questions related to benefits, leave, HRIS, and general HR policies.
• Monitor and approve new hire benefit enrollments and qualifying life event changes; assist employees with LOA inquiries and elevate complex cases as needed.
• Audit weekly new hire onboarding in ADP Workforce Now to confirm accuracy, completeness, and compliance with internal standards.
• Partner with HRBPs to support onboarding and I-9 verification.
• Prepare and distribute weekly onboarding and workforce reporting from ADP WFN to Partner Services Partners.
• Support employment verification requests.
• Identify and elevate process gaps or data discrepancies in onboarding, benefits, or HRIS.
• Support ad hoc HR projects, audits, and reporting as assigned.
• May remain in a stationary position for extended periods.
• Perform other duties as assigned.

Skills

Communication

Organizational skills

Time management

Confidentiality

HRIS experience

Onboarding coordination

Office administration

Education

High school diploma

Associate degree in HR or related field (preferred)

PHR/SHRM-CP/HRIP certification (preferred)

Tools

ADP Workforce Now (WFN)

AskHR ticketing system

Microsoft Office Suite

Job description

WSB in Minneapolis is seeking an Human Resources Coordinator to support the day-to-day delivery of HR services, including AskHR ticket management, onboarding audits in ADP Workforce Now, and LOA support. This role serves as a front-line resource for staff and helps maintain accurate, compliant processes and a positive employee experience.

The ideal candidate is highly organized with 1–3 years of HR coordination or administrative support, proficient with Microsoft Office and HRIS platforms, and