HR Operations Manager

Mark--taylor-Residentia; Scottsdale (AZ); On-site; USD 100,000 - 140,000; Full time

Job summary

Mark-Taylor is seeking an HR Operations Manager at our Scottsdale corporate office to oversee employee lifecycle in Paylocity, maintain HRIS data, and build scalable, compliant processes across corporate and onsite teams.

You will lead onboarding across markets, manage certifications, protect data quality, and partner with HR, IT, payroll, and vendors on technology implementations while traveling to Mark-Taylor markets as needed.

Qualifications

• Five+ years in progressive HR operations, HRIS, or shared services.
• Hands-on processing and transactional HR expertise.
• Experience with Paylocity or similar HRIS platform.
• Ability to develop SOPs and standardize HR processes.
• Attention to data accuracy and system data audits.
• People management experience or readiness to lead a team.
• Experience onboarding across multiple locations.
• Familiarity with multi-site or corporate onsite populations.

Responsibilities

• Own and oversee employee lifecycle transactions in Paylocity with approvals and compliance.
• Maintain HRIS data integrity, org charts, and reporting structures across populations.
• Establish controls, audits, and approvals for transactions and data changes.
• Develop and maintain SOPs for HR processes and future ticketing systems.
• Own onboarding operations across markets, ensuring a consistent new-hire experience.
• Deliver onboarding training and standardize workflows with HR and property leadership.
• Manage workers' compensation processes and HR compliance data reporting.
• Serve as first point of contact for HRIS access and self-service support.
• Lead certification/credential tracking and renewal accountability.
• Identify opportunities to improve data quality and automate HR processes.

Skills

HR operations

HRIS

SOP development

data accuracy

people management

onboarding

credential tracking

cross-site collaboration

vendor collaboration

HR analytics

Tools

Paylocity

ServiceNow

Zendesk

Job description

Description

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.

Our communities are growing and so is our corporate team! We’re hiring a HR Operations Manager at our corporate office in Scottsdale, AZ.

Why You’ll Love working at Mark-Taylor

• Employee rent discounts.*
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.**
• Paid time off, sick time, holidays, and volunteer time.**
• Comprehensive Medical, Dental, and Vision benefits.**

Requirements

• At least five years of progressive HR operations, HRIS, or HR shared services experience, including hands‑on transaction processing.
• Direct experience with Paylocity or a comparable HRIS platform, including transactions, reporting, and organizational structure maintenance.
• Demonstrated experience developing SOPs and standardizing HR processes.
• Strong attention to data accuracy and experience auditing and troubleshooting system records.
• Previous people management experience or demonstrated readiness to manage and develop a team.
• Ability to operate effectively across a distributed, multi‑site employee population, including corporate and onsite property roles.
• Ability and willingness to travel periodically based on business needs.
• Experience owning or leading an onboarding function across multiple locations.
• Experience administering certification or credential tracking programs.
• Familiarity with ticketing or case management systems, such as ServiceNow or Zendesk, or experience developing a business case for implementation.
• Multifamily, property management, or other multi‑location industry experience.

In this role, you will

• Own and oversee employee lifecycle transactions in Paylocity, including new hires, terminations, transfers, and pay changes, ensuring appropriate approvals, accuracy, timeliness, and compliance.
• Maintain HRIS data integrity, organizational charts, and reporting structures across corporate and onsite employee populations.
• Establish and maintain operational controls, audits, and approval processes for employee transactions, system access, compensation changes, and organizational data.
• Develop and maintain standard operating procedures for HR processes while building the foundation for a future ticketing or case management system.
• Own company‑wide onboarding operations and ensure a consistent, compliant, and positive new‑hire experience across all markets.
• Deliver or facilitate onboarding training in Las Vegas as needed and partner with Talent, property leadership, and HR Operations to standardize workflows across markets.
• Manage the workers' compensation process and support HR compliance reporting with accurate, reliable data.
• Serve as the first point of contact for HRIS access, permissions, and employee self‑service support.
• Lead the cleanup and ongoing administration of certification and credential tracking, including monitoring and renewal accountability.
• Identify and implement opportunities to improve data quality and streamline HR processes through technology, automation, AI, workflow redesign, and employee or manager self‑service.
• Partner with HR, Payroll, IT, and vendors on HR technology implementations, integrations, testing, data validation, process design, and change management.
• Establish and monitor HR Operations service levels and key performance indicators, including accuracy, processing time, onboarding effectiveness, case volume, resolution time, and data quality.
• Support new community onboarding, acquisitions, takeovers, and organizational growth by ensuring employee data, systems, processes, and onboarding requirements are executed consistently.
• Manage, coach, and develop direct reports; set priorities, review work quality, and build team capability to scale with company growth.
• Travel periodically to Mark-Taylor markets, communities, and corporate locations to support onboarding, system implementations, training, operational initiatives, and other business priorities.

Mark-Taylor is an equal opportunity employer and a drug‑free workplace. All our employees undergo pre‑employment screening which includes drug testing.

*Housing discounts are subject to availability at each community.

**Benefits offered for full‑time employees.