HR Operations Lead: I-9, Systems & Process Optimizer

University of Richmond; Richmond (VA); On-site; USD 58,000 - 77,000; Full time

Job summary

The University of Richmond is seeking an HR Operations Lead to serve as a subject matter expert on HR programs, processes, and systems under the Director of HR Operations. You will collaborate with HRIS, Payroll, Legal, Compliance, and HR teams to strengthen operational effectiveness and maintain data integrity, delivering a high-quality employee and manager experience.

You will drive benefits, compensation, talent management, and lifecycle transactions; ensure I-9 compliance and accurate

Qualifications

• 4-6 years hands-on HR operations experience with employee lifecycle, systems, compliance, and program management.
• Strong I-9 compliance experience, including documentation review and compliance audits.
• Experience handling employee transactions within an HRIS or payroll system.
• Strong analytical, problem-solving, and data accuracy.
• Knowledge of federal and state employment compliance requirements.
• Ability to manage multiple priorities with limited supervision.
• Discretion with confidential employee data and ability to navigate ambiguity.
• Strong written and verbal communication skills.

Responsibilities

• Provide accurate information and assistance on benefits, compensation, talent management, and payroll; research solutions and resolve issues.
• Research applicable laws and UR policies; gather data from HR systems and vendors; engage managers and employees.
• Manage complex employee transactions: onboarding, promotions, transfers, benefits enrollment, terminations, and record changes.
• Coordinate updates with HR SMEs to resolve issues and ensure policy compliance.
• Serve as escalation point for complex HR operations and guide HR staff in issue resolution.
• Oversee front lobby operations, front desk coverage, URHR email, and phone line.
• Prepare and circulate letters for complex employee transitions; follow up with stakeholders.

Skills

HR operations

I-9 compliance

Employee lifecycle

Process improvement

Data analysis

Project management

Cross-functional collaboration

Documentation

Tools

Workday

HRIS

Payroll systems

Job description

The University of Richmond is seeking an HR Operations Lead to serve as a subject matter expert on HR programs, processes, and systems under the Director of HR Operations. You will collaborate with HRIS, Payroll, Legal, Compliance, and HR teams to strengthen operational effectiveness and maintain data integrity, delivering a high-quality employee and manager experience.

You will drive benefits, compensation, talent management, and lifecycle transactions; ensure I-9 compliance and accurate