HR Operations Analyst - Onboarding & Data (12-Month)

PIMCO Ltd. - Pacific Investment Management Company; Newport Beach (CA); On-site; USD 103,320,000 - 111,585,600; Full time

Job summary

PIMCO, a global leader in fixed income, is seeking an HR Analyst for a 12-month fixed-term contract in Newport Beach, CA. You will support day-to-day HR operations, employee lifecycle processes, onboarding, data accuracy, and compliance to ensure a seamless employee experience.

You will be the primary contact for employees and managers, resolving inquiries and executing transactions in Workday and ServiceNow while maintaining SLA adherence and audit readiness.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Strong attention to detail with data accuracy.
• Clear communication and organizational skills.
• Ability to handle confidential information with discretion.
• Ability to identify issues and support effective solutions with guidance.
• Willingness to learn new tools and adapt to evolving processes and systems.
• Ability to collaborate effectively with team members and cross-functional partners.
• Strong execution skills with the ability to follow processes and deliver accurate work in a fast-paced environment.

Responsibilities

• Respond to employee and manager inquiries, providing timely and accurate resolutions across HR policies, processes, and programs.
• Manage cases through the HR service management system (e.g., ServiceNow), ensuring alignment to SLAs.
• Escalate complex or sensitive cases appropriately.
• Execute core HR processes including onboarding, transfers, mobility, and offboarding.
• Coordinate activities, including communications, documentation, and system readiness.
• Ensure a high-quality, consistent employee experience.
• Execute HR transactions in systems (e.g., Workday) with a high degree of accuracy.
• Maintain employee data integrity and ensure proper system updates.
• Generate basic reports and support operational tracking as needed.
• Execute processes in alignment with HR policies, procedures, and regional requirements.
• Maintain accurate, complete, and traceable records to support audit readiness.
• Perform data validation checks and support audit requests or documentation reviews.
• Create, update, and maintain HR knowledge articles to support employee self-service.
• Ensure content is accurate, accessible, and aligned with global standards.
• Identify gaps in knowledge and contribute to improving usability.
• Support day-to-day operations and delivery of core programs as needed, including HR Client Requests, HR Communications, Case Management, and Knowledge Management, as well as regional HR programs.
• Execute program activities in alignment with global standards and service delivery expectations.
• Ensure consistent, high-quality delivery across core operational programs.
• Deliver thoughtful, responsive, and high-quality HR support to employees and managers.
• Identify recurring issues or themes from inquiries and flag opportunities for improvement.
• Contribute to a consistent, employee-centric HR experience.
• Identify inefficiencies in workflows or recurring issues and suggest improvements.
• Support implementation of standardized processes and automation initiatives.
• Contribute to improving service delivery efficiency and reducing manual work.

Skills

ServiceNow

Workday

HR operations

Data integrity

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Workday

Job description

PIMCO, a global leader in fixed income, is seeking an HR Analyst for a 12-month fixed-term contract in Newport Beach, CA. You will support day-to-day HR operations, employee lifecycle processes, onboarding, data accuracy, and compliance to ensure a seamless employee experience.

You will be the primary contact for employees and managers, resolving inquiries and executing transactions in Workday and ServiceNow while maintaining SLA adherence and audit readiness.