People Operations Analyst - 12 Month FTC

PIMCO Ltd. - Pacific Investment Management Company; Newport Beach (CA); On-site; USD 103,320,000 - 111,585,600; Full time

Job summary

PIMCO, a global leader in fixed income, is seeking an HR Analyst for a 12-month fixed-term contract in Newport Beach, CA. You will support day-to-day HR operations, employee lifecycle processes, onboarding, data accuracy, and compliance to ensure a seamless employee experience.

You will be the primary contact for employees and managers, resolving inquiries and executing transactions in Workday and ServiceNow while maintaining SLA adherence and audit readiness.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Strong attention to detail with data accuracy.
• Clear communication and organizational skills.
• Ability to handle confidential information with discretion.
• Ability to identify issues and support effective solutions with guidance.
• Willingness to learn new tools and adapt to evolving processes and systems.
• Ability to collaborate effectively with team members and cross-functional partners.
• Strong execution skills with the ability to follow processes and deliver accurate work in a fast-paced environment.

Responsibilities

• Respond to employee and manager inquiries, providing timely and accurate resolutions across HR policies, processes, and programs.
• Manage cases through the HR service management system (e.g., ServiceNow), ensuring alignment to SLAs.
• Escalate complex or sensitive cases appropriately.
• Execute core HR processes including onboarding, transfers, mobility, and offboarding.
• Coordinate activities, including communications, documentation, and system readiness.
• Ensure a high-quality, consistent employee experience.
• Execute HR transactions in systems (e.g., Workday) with a high degree of accuracy.
• Maintain employee data integrity and ensure proper system updates.
• Generate basic reports and support operational tracking as needed.
• Execute processes in alignment with HR policies, procedures, and regional requirements.
• Maintain accurate, complete, and traceable records to support audit readiness.
• Perform data validation checks and support audit requests or documentation reviews.
• Create, update, and maintain HR knowledge articles to support employee self-service.
• Ensure content is accurate, accessible, and aligned with global standards.
• Identify gaps in knowledge and contribute to improving usability.
• Support day-to-day operations and delivery of core programs as needed, including HR Client Requests, HR Communications, Case Management, and Knowledge Management, as well as regional HR programs.
• Execute program activities in alignment with global standards and service delivery expectations.
• Ensure consistent, high-quality delivery across core operational programs.
• Deliver thoughtful, responsive, and high-quality HR support to employees and managers.
• Identify recurring issues or themes from inquiries and flag opportunities for improvement.
• Contribute to a consistent, employee-centric HR experience.
• Identify inefficiencies in workflows or recurring issues and suggest improvements.
• Support implementation of standardized processes and automation initiatives.
• Contribute to improving service delivery efficiency and reducing manual work.

Skills

ServiceNow

Workday

HR operations

Data integrity

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Workday

Job description

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Role Overview

The Analyst supports the delivery of consistent and high-quality HR services. This role is responsible for executing day-to-day HR operations, managing employee lifecycle processes, and ensuring a seamless and positive employee experience.

You will serve as a key point of contact for employees and managers, resolving inquiries, executing transactions, and supporting onboarding and lifecycle activities, while maintaining strong data accuracy, compliance, and audit readiness.

This role will be a 12 month fixed term contract.

Key Responsibilities

1. Employee & HR Inquiry Case Management

• Respond to employee and manager inquiries, providing timely and accurate resolutions across HR policies, processes, and programs

• Manage cases through the HR service management system (e.g., ServiceNow), ensuring alignment to SLAs

• Escalate complex or sensitive cases appropriately

2. Employee Lifecycle Operations

• Execute core HR processes including onboarding, transfers, mobility, and offboarding

• Coordinate activities, including communications, documentation, and system readiness

• Ensure a high-quality, consistent employee experience

3. Data & Transaction Processing

• Execute HR transactions in systems (e.g., Workday) with a high degree of accuracy

• Maintain employee data integrity and ensure proper system updates

• Generate basic reports and support operational tracking as needed

4. Process Adherence, Compliance & Audit Support

• Execute processes in alignment with HR policies, procedures, and regional requirements

• Maintain accurate, complete, and traceable records to support audit readiness

• Perform data validation checks and support audit requests or documentation reviews

5. Knowledge & Self-Service Support

• Create, update, and maintain HR knowledge articles to support employee self-service

• Ensure content is accurate, accessible, and aligned with global standards

• Identify gaps in knowledge and contribute to improving usability

6. Core Program Support

• Support day-to-day operations and delivery of core programs as needed, including HR Client Requests, HR Communications, Case Management, and Knowledge Management, as well as regional HR programs

• Execute program activities in alignment with global standards and service delivery expectations

• Ensure consistent, high-quality delivery across core operational programs

7. Employee Experience & Service Excellence

• Deliver thoughtful, responsive, and high-quality HR support to employees and managers

• Identify recurring issues or themes from inquiries and flag opportunities for improvement

• Contribute to a consistent, employee-centric HR experience

8. Continuous Improvement & Efficiency

• Identify inefficiencies in workflows or recurring issues and suggest improvements

• Support implementation of standardized processes and automation initiatives

• Contribute to improving service delivery efficiency and reducing manual work

Required Qualifications

• Bachelor's degree or equivalent experience in a related field

• Strong attention to detail with a demonstrated commitment to maintaining accurate data and high-quality work

• Clear communication and organizational skills, with the ability to manage multiple tasks effectively

• Ability to handle sensitive and confidential information with discretion

• Ability to identify issues and support effective solutions with guidance

• Sound judgment to handle routine matters independently and appropriately escape more complex or sensitive issues

• Willingness to learn new tools and adapt to evolving processes and systems

• Ability to collaborate effectively with team members and cross-functional partners

• Strong execution skills with the ability to follow processes and deliver accurate work in a fast-paced environment

PIMCO follows a total compensation approach when rewarding employees which includes a base salary and a discretionary bonus. Base salary is the fixed component of compensation that is determined by core job responsibilities, relevant experience, internal level, and market factors. The discretionary bonus is used to award performance and therefore is determined by company, business, team, and individual performance.

Hourly Rate Range: $ 36.06 - $ 38.94

Equal Employment Opportunity and Affiliation Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.