HR Onboarding Coordinator

Virginia Commonwealth University Health Systems; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

Virginia Commonwealth University Health Systems is seeking an HR Onboarding Coordinator to deliver exceptional service to chosen candidates and to manage new hire paperwork, including I-9 forms and signatures.

The role ensures accurate collection, verification, and uploading of documents to the HR records repository. You will coordinate with vendors for background checks, perform badge photos, and answer candidate inquiries in a fast-paced healthcare environment in Richmond, VA.

Qualifications

• 0–1 year of customer service experience.
• Experience with high-volume workflows is preferred.
• Excellent listening and communication skills.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Ensure candidate completion of new hire paperwork including background checks and work authorization forms.
• Verify I-9 documents and submit background and work authorization materials through 3rd party vendors.
• Conduct remote or in-person verification of employment eligibility documentation for new hires in compliance with federal regulations.
• Maintain proper documentation, secure storage, and maintenance of employee I-9 forms and supporting documents.
• Complete badge pictures and uploads to appropriate database.
• Complete notarization of Virginia State Police documents and runs background checks.
• Ensure all forms and signatures are completed accurately and timely.
• Address any candidate inquiries related to documentation and onboarding steps.
• Represent VCU Health Systems to patrons, visitors and/or staff of the hospital may ask for directions or other questions.
• Performs other duties as assigned and/or participates in special projects in order to support the mission of VCUHS and the Department.

Skills

Customer service

Attention to detail

Team player

Technology aptitude

Communication skills

Education

High School Diploma or equivalent

Job description

The HR Onboarding Coordinator is responsible for providing exceptional customer service and support to selected candidates being hired across VCU Health Systems. This role serves as the point of contact for ensuring all new hire documentation, including I9 forms and any other paperwork required with signature is accurately collected and processed for the candidate. This role is also responsible for ensuring the new hire paperwork is collected and uploaded to the repository for all HR employment records.

Essential Job Statements

Ensures candidate completion of new hire paperwork including background check and work authorization forms.

Keen verification of I-9 documents, accurate submittal of background and work authorization documents through 3rd party vendors in a timely manner.

Conduct remote/in person verification of employment eligibility documentation for new hires in compliance with federal regulations.

Ensure proper documentation, secure storage, and maintenance of employee I-9 forms and supporting documents.

Complete badge pictures and uploads to appropriate database.

Completes notarization of Virginia State Police documents and runs Virginia State Police background check.

Ensure all forms and signatures are completed accurately and timely.

Address any candidate inquiries related to documentation and onboarding steps.

Serves as a representative of VCU Health Systems as patrons, visitors and/or staff of the hospital may ask for directions or other questions.

Performs other duties as assigned and/or participates in special projects in order to support the mission of VCUHS and the Department. Provides assistance to team members and accepts alternate assignments, as required, graciously.

Patient Population:

N/A

Employment Qualifications

Required Education: High School Diploma or equivalent

Preferred Education: N/A

Licensing/ Certification

Licensure/Certification Required: N/A

Licensure/Certification Preferred: Licensed Notary Public, or eligible to obtain License's Notary Public within one year.

Minimum Qualifications

Years and Type of Required Experience: 0-1 years of customer service experience. Prefer experience in a high volume of customer traffic (i.e. in-person or call center)

Other Knowledge, Skills and Abilities Required: Excellent listening and communication skills with ability to provide high quality customer service. Aptitude for technology and be comfortable working in many different systems. Must be team-focused, self-motivated, and work with a modest degree of supervision. Able to multi-task in fast paced environment while being detail oriented.

Cultural Responsiveness: Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Other Knowledge, Skills and Abilities Preferred: N/A

Working Conditions

Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.)

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Repetitive arm/hand movements

Hazards: N/A

Mental/Sensory -Emotional

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast pace environment, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change

Compensation Range

$16.08 - $24.12

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran