HR & Office Operations Lead (Nonprofit)

Automatic Data Processing, Inc.; Springfield (MA); On-site; USD 63,000 - 77,000; Full time

Job summary

New North Citizens’ Council is seeking an HR & Office Administrator to coordinate core HR functions and daily office operations in Springfield, MA. Reporting to the Chief of Staff, you’ll manage recruitment, onboarding, records, payroll docs, and compliance while handling sensitive information with discretion.

You’ll also lead administrative workflows, vendor relations, and staff support, ensuring efficient operations and a positive work environment.

Qualifications

• Associate degree or higher in HR, Business Admin, Public Admin, or related field; experience may substitute.
• Minimum three years of professional HR experience including recruitment, onboarding, records, benefits, or compliance.
• Experience managing office operations, workflows, vendors, and priorities.
• Knowledge of HR practices, confidentiality, and employment requirements.
• Strong organizational, analytical, problem-solving, and independent decision-making skills.
• Excellent written, verbal, interpersonal, and customer service skills.
• Proficiency with Microsoft Office (Excel) and HRIS or records systems.
• Ability to handle sensitive information and meet deadlines with staff at all levels.
• Valid driver's license and reliable transportation.

Responsibilities

• Coordinate HR administration and compliance activities including recruitment, onboarding, and employee orientation.
• Maintain confidential personnel files, HRIS records, and required documentation.
• Coordinate benefits, leave administration, payroll-related docs, and verifications.
• Track evaluations, trainings, certifications, and compliance deadlines.
• Serve as first point of contact for HR matters and escalate complex issues.
• Prepare HR reports and support audits and process improvements.
• Oversee office operations, procedures, supplies, vendors, and contracts.
• Coordinate purchasing, communications, mail, meetings, and records.
• Support maintenance and receptionist coverage as needed.
• Provide staff with professional, responsive service and support community partners.

Skills

HR experience

Organizational skills

Communication skills

Analytical abilities

Confidentiality

Customer service

Education

Associate degree in HR/Business Administration/Public Administration

Bachelor's degree in HR/Business Administration (preferred)

Tools

Microsoft Office

Excel

HRIS

Job description

New North Citizens’ Council is seeking an HR & Office Administrator to coordinate core HR functions and daily office operations in Springfield, MA. Reporting to the Chief of Staff, you’ll manage recruitment, onboarding, records, payroll docs, and compliance while handling sensitive information with discretion.

You’ll also lead administrative workflows, vendor relations, and staff support, ensuring efficient operations and a positive work environment.