HR & Office Manager

firstPRO, Inc; Apex (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

firstPRO, Inc is seeking an experienced HR & Office Manager to build the operational foundation for our next growth phase. This role goes beyond traditional office management, acting as a trusted business partner to lead office operations, HR administration, and scalable processes.

You will oversee day‑to‑day office functions, coordinate recruiting and onboarding, manage HR records, and collaborate with leadership to ensure compliance and effective people operations across the organization.

Qualifications

• 5+ years of experience in Office Management, HR, Business Administration, or a similar role.
• Strong knowledge of employee onboarding, HR administration, personnel records, and employment compliance.
• Experience creating processes, implementing organizational improvements, and supporting business growth.
• Exceptional organizational, communication, and problem‑solving skills.
• Ability to manage multiple priorities while working independently in a fast‑paced environment.
• High level of professionalism, discretion, and confidentiality.
• Proficiency with Microsoft Office and HRIS/payroll systems.

Responsibilities

• Lead the day‑to‑day operations of the office, creating an organized, professional, and efficient workplace.
• Serve as the primary HR contact for employees and managers.
• Coordinate recruiting, interview scheduling, onboarding, and offboarding activities.
• Administer employee records, benefits enrollment, PTO tracking, HR documentation, and compliance.
• Partner with managers on employee relations, performance documentation, and policy interpretation.
• Develop and improve office procedures, workflows, and administrative processes that drive consistency and accountability.
• Manage office vendors, supplies, facilities, equipment, travel, meetings, and company events.
• Collaborate with corporate HR leadership to support company‑wide initiatives and ensure compliance with employment laws and HR best practices.

Skills

Office management

Human resources

HR administration

Employee onboarding

Policy interpretation

Communication

Organizational skills

Problem solving

HRIS/payroll systems

Tools

Microsoft Office

HRIS/payroll systems

Job description

firstPros client is looking for an experienced, hands‑on HR & Office Manager to help build the operational foundation for our next phase of growth. This is much more than a traditional office management role. It's an opportunity to become a trusted business partner who will lead office operations, oversee human resources administration, and implement the processes that keep our organization running efficiently.

What You'll Do

As our HR & Office Manager , you'll play a key role in supporting both our people and our business by:

Office Operations & HR Operations

• Lead the day‑to‑day operations of the office, creating an organized, professional, and efficient workplace.
• Serve as the primary HR contact for employees and managers.
• Coordinate recruiting, interview scheduling, onboarding, and offboarding activities.
• Administer employee records, benefits enrollment, PTO tracking, HR documentation, and compliance.
• Partner with managers on employee relations, performance documentation, and policy interpretation.
• Develop and improve office procedures, workflows, and administrative processes that drive consistency and accountability.
• Manage office vendors, supplies, facilities, equipment, travel, meetings, and company events.
• Collaborate with corporate HR leadership to support company‑wide initiatives and ensure compliance with employment laws and HR best practices.

Process Improvement & Organizational Development

• Build scalable administrative and HR processes that support a growing business.
• Develop and maintain Standard Operating Procedures (SOPs), forms, and documentation.
• Support leadership with reporting, special projects, and organizational initiatives.

Requirements

• 5+ years of experience in Office Management, Human Resources, Business Administration, or a similar role.
• Strong knowledge of employee onboarding, HR administration, personnel records, and employment compliance.
• Experience creating processes, implementing organizational improvements, and supporting business growth.
• Exceptional organizational, communication, and problem‑solving skills.
• Ability to manage multiple priorities while working independently in a fast‑paced environment.
• High level of professionalism, discretion, and confidentiality.
• Proficiency with Microsoft Office and HRIS/payroll systems.
• Experience supporting construction, manufacturing, field services, or other service‑based organizations is a plus.

This is a unique opportunity to join a growing company where you'll have the autonomy to make a real impact. You'll work closely with leadership, help shape the employee experience, improve business operations, and build the infrastructure that supports the company's continued growth!