HR Office Assistant & Content Manager Specialist

State of Michigan; Lansing (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

The Michigan Department of Corrections is seeking a Human Resources General Office Assistant who will deliver exemplary customer service, serve as a reliable HR contact, and manage HR documentation records in Content Manager across MDOC offices.

The role includes interpreting union contracts and CS Rules/Regulations, processing retirement certificates for retirees, and supporting daily administrative tasks and special projects. Strong organization and communication skills are essential.

Qualifications

• Excellent customer service skills.
• Proficient computer skills.
• Excellent phone and communication skills.
• Great organizational skills.
• Ability to work independently.

Responsibilities

• The HR General Office Assistant delivers exemplary customer service and serves as a reliable point of contact for employees and external stakeholders.
• This role is the MDOC HR Local Coordinator for Content Manager for HR related matters.
• Establishes, modifies, and removes HR documentation records in Content Manager, including personnel, medical, discipline, grievances, unemployment, and insurance files.
• Assists with Content Manager questions for all MDOC HR offices.
• This position interprets union contracts and CS Rules/Regulations to answer questions and handles retirement certificates for retirees.
• This role provides clerical support to the MDOC Central Office HR Office and facility HR offices as needed.
• Performs daily administrative support activities and assists with special projects and assignments.

Skills

Customer service

Computer skills

Communication

Organization

Independence

Education

High school diploma or equivalent

Job description

The Michigan Department of Corrections is seeking a Human Resources General Office Assistant who will deliver exemplary customer service, serve as a reliable HR contact, and manage HR documentation records in Content Manager across MDOC offices.

The role includes interpreting union contracts and CS Rules/Regulations, processing retirement certificates for retirees, and supporting daily administrative tasks and special projects. Strong organization and communication skills are essential.