General Office Assistant 5-8 (HR Assistant)

State of Michigan; Lansing (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

The Michigan Department of Corrections is seeking a Human Resources General Office Assistant who will deliver exemplary customer service, serve as a reliable HR contact, and manage HR documentation records in Content Manager across MDOC offices.

The role includes interpreting union contracts and CS Rules/Regulations, processing retirement certificates for retirees, and supporting daily administrative tasks and special projects. Strong organization and communication skills are essential.

Qualifications

• Excellent customer service skills.
• Proficient computer skills.
• Excellent phone and communication skills.
• Great organizational skills.
• Ability to work independently.

Responsibilities

• The HR General Office Assistant delivers exemplary customer service and serves as a reliable point of contact for employees and external stakeholders.
• This role is the MDOC HR Local Coordinator for Content Manager for HR related matters.
• Establishes, modifies, and removes HR documentation records in Content Manager, including personnel, medical, discipline, grievances, unemployment, and insurance files.
• Assists with Content Manager questions for all MDOC HR offices.
• This position interprets union contracts and CS Rules/Regulations to answer questions and handles retirement certificates for retirees.
• This role provides clerical support to the MDOC Central Office HR Office and facility HR offices as needed.
• Performs daily administrative support activities and assists with special projects and assignments.

Skills

Customer service

Computer skills

Communication

Organization

Independence

Education

High school diploma or equivalent

Job description

The Michigan Department of Corrections is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran Friendly Employer.

MDOC is proud to employ nearly 1,500 veterans and actively serving military members across the department. The Department has many benefits and services available to support our military and veteran employees, spouses, and families. Learn more about what makes MDOC a Gold-Level Veteran Friendly Employer here.

The Human Resources General Office Assistant will be responsible for delivering exemplary customer service in all MDOC human resources matters and is expected to serve as a consistently reliable point of contact for employees and external stakeholders. This position is the recognized resource and MDOC HR Local Coordinator for Content Manager for HR related matters. This position establishes, modifies, and removes HR documentation records in Content Manager, including files related to personnel matters, medical, discipline, grievances, unemployment, insurances, etc. Assists with questions related to Content Manager for all MDOC HR offices. This position interprets union contracts and CS Rules/Regulations to answer questions, as well as requests litigation holds and processes retirement certificates for all MDOC retirees. This position provides clerical support to the MDOC Central Office Human Resources Office, as well as facility HR offices as needed. This position performs and assists in the daily administrative support activities to assist staff to complete assignments. This position performs and assists with special projects and assignments.

View job specification here.

View experienced-level (5-E7) position description here.

View advanced-level (8) position description here.

Education

Educational level typically acquired through completion of high school.

Experience

General Office Assistant 5: No specific type or amount of experience is required.

General Office Assistant 6: One year of administrative support experience.

General Office Assistant E7: Two years of administrative support experience, including one year equivalent to the intermediate level.

General Office Assistant 8: Three years of administrative support experience, including two years equivalent to the intermediate level or one year equivalent to the experienced level.

• Excellent customer service skills.
• Proficient computer skills.
• Excellent phone and communication skills.
• Great organizational skills.
• Ability to work independently.

The Department of Corrections may screen out job applicants who have been convicted of a felony in accordance with Public Act 191 of 2017. Applicants who have been convicted of a misdemeanor or felony are ineligible for employment with the Department of Corrections until satisfactory completion of any sentence imposed, including parole or probation.

Employment in the state classified service demands a high degree of loyalty and imposes high ethical standards on employees to ensure the integrity of state government and maintain effective services. All employees must meet these ethical standards and all appointing authorities are obligated to enforce these ethical standards. As part of this effort all employees are required to report any possible conflict of interest, please review the information and be prepared to respond to questions related to the information in your application. Ethical Standards and Conduct (Note: you do not need to fill out the form)

IMPORTANT: New hires to the MDOC along with previous MDOC employees that are returning after being away from the department for more than two years will complete Non-Custody New Employee Training (NCNET) either 40 hours or 80 hours of initial in-person training based on their level of offender contact and job classification. All new employees will complete additional online training to successfully complete their non-custody new employee training.