HR Generalist

Software Guidance & Assistance, Inc. (SGA, Inc.); San Jose (CA); On-site; USD 90,000 - 120,000; Part time

Job summary

Software Guidance & Assistance, Inc. (SGA) is seeking a Senior HR Generalist for a contract assignment in San Jose, CA. The role is 3 days per week onsite and focuses on complex HR cases with organizational changes, leave, and accommodation support.

You will mentor teams, resolve requests, and improve HR processes. You will collaborate with ERC, leave vendors, and ER partners to ensure timely, compliant case handling and provide clear guidance across the organization.

Qualifications

• Proven HR expertise in complex topics such as organizational changes, leaves, and accommodation processes.
• Strong problem-solving for complex cases with compassion and firmness.
• Manage a full caseload independently with timely SLA adherence and audit-ready documentation.
• Excellent written and oral communication skills.
• Ability to work independently and meet deadlines in fast-paced environments.
• Bachelor's degree or equivalent; 8+ years HR experience preferred.

Responsibilities

• Provide consultation on sensitive work-related issues, including organizational changes and leave policies.
• Triage questions from internal HR teams; assess options and provide risk assessments.
• Lead intake, triage, and resolution of complex HR inquiries with empathy.
• Use case management systems to address employee needs and identify trends.
• Collaborate with Legal, Security, ER, HRBPs to resolve requests; communicate at all levels.
• Deliver updates on process and policy changes to enable the team.
• Contribute to process improvements for scalability.
• Support projects that drive organizational impact.

Skills

HR expertise

Problem-solving

Caseload management

Communication skills

Tools & workflows

Independent decision-making

Trust & judgment

Bachelor's degree or equivalent

Education

Bachelor's degree or equivalent

8+ years HR experience

Tools

Case management systems

HRIS

Reporting tools

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Senior HR Generalist for a contract assignment with one of our premier SaaS clients in San Jose, CA. 3 days per week onsite.

This is a temporary contract assignment providing casework coverage, with a primary focus on maintaining continuity and case quality throughout the engagement.

This is a standout opportunity to collaborate with employees and managers during pivotal moments, offering mentorship that truly makes a difference! As a Senior HR Generalist in a client-facing role, you'll be a go-to resource for complex case types including organizational changes, leave, and accommodation support—playing a key role in delivering clarity, care, and confidence to employees when they need it most.

You'll collaborate with peers across the Employee Resource Center (ERC), our leave vendor, and Employee Relations partners to resolve employee requests, manage HR cases, and drive improvements that expand how we deliver scalable, high-quality support. The ERC is an integral part of our broader Scaled Delivery organization. Our motto is that with every interaction, the ERC is helping employees navigate through their Adobe journey. Come join the team who is crafting those experiences!

Responsibilities

• Provide consultation and guidance to all levels of the organization on sensitive work-related issues, such as organization changes, accommodations, and leave-related policies
• Triage and respond to questions from our internal HR teams to collaborate on cases, assess options, and provide risk assessments
• Lead the intake, triage, and resolution of complex HR inquiries with speed and empathy, aligning cross-functional resources to connect impacted individuals to the right support
• Leverage case management systems to address employee needs with care and efficiency—using reporting and insights to identify trends and inform strategies that strengthen our business
• Partner with various collaborators as needed (Legal, Security, Employee Relations, HRBPs, etc.); demonstrate the capacity to communicate efficiently at all levels
• Foster continuous team enablement by providing compelling updates on process and policy changes—equipping colleagues with the clarity and self-assurance to excel
• Influence and contribute to process improvements that drive business scalability
• Bring insight to and collaborate on projects that drive impact across the organization

Required Skills

• Proven HR expertise with specialized knowledge in complex HR topics such as organizational changes, leave of absence programs, and interactive accommodation processes, ensuring employees receive support with care, compliance, and confidence
• Demonstrated problem-solving capabilities for complex cases, with an understanding of the need to be both compassionate and firm to navigate various business challenges
• Manages a full caseload independently with accuracy and consistency — meeting SLA timelines and maintaining audit-ready documentation from the start of the assignment
• Strong communication skills, including written and oral communication
• Applies existing tools and workflows effectively, and flags process gaps or improvement ideas to the team as they arise
• Demonstrated ability to work independently and make decisions with confidence—delivering results in fast-paced environments and meeting deadlines, time constraints, and SLAs
• Ability to build trust and apply judgment to make decisions on cases and partner concerns
• Bachelor's degree or equivalent experience preferred; 8+ years of HR experience preferred

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.