Senior HR Generalist, Scaled Delivery : 26-02930

Akraya, Inc.; San Jose (CA); Hybrid; USD 41,000 - 48,000; Full time

Job summary

Akraya, Inc. in San Jose, CA, is seeking an experienced HR Case Manager to guide employees and managers through critical HR matters, including leaves and accommodations. You will serve as the primary contact and collaborate with internal teams to resolve complex cases and ensure high-quality support delivery.

The role focuses on handling organizational changes, leave policies, and interactive accommodation processes, maintaining thorough casework while meeting service levels.

Qualifications

• Expertise in managing complex HR cases including leaves of absence and accommodations.
• Ability to advise on organizational changes and HR policies with sensitivity.
• Strong collaboration skills across HR teams and external partners.

Responsibilities

• Advise on sensitive employee relations issues including leaves and accommodations.
• Triage and resolve complex HR inquiries with empathy and efficiency.
• Manage employee cases using case management systems and identify trends.
• Collaborate with internal HR teams and external vendors to address employee needs.
• Drive process improvements to enhance scalable and high-quality HR support.

Skills

Case Management Systems

Leave of Absence Administration

Accommodation Processes

HR Policy Consultation

Cross-Functional Collaboration

Job description

Primary Skills:Case Management Systems (advanced), Leave of Absence Administration (advanced), Accommodation Processes (advanced), HR Policy Consultation (advanced), Cross-Functional Collaboration (advanced)

Contract Type: W2

Duration: 12+ Months

Location: San Jose, CA (Hybrid)

Pay Range: $30-#35/hr. on W2

Job Summary

This role offers a rewarding opportunity to guide employees and managers through critical HR matters, providing essential support during significant organizational changes, leaves, and accommodation requests. You will act as a primary point of contact, ensuring clarity, care, and confidence for employees while collaborating with various teams to resolve complex HR cases and enhance scalable support delivery. The focus is on maintaining high-quality casework and contributing to the continuous improvement of employee support experiences.

Key Responsibilities

• Advise on sensitive employee relations issues including organizational changes and leave policies.
• Triage and resolve complex HR inquiries with empathy and efficiency.
• Manage employee cases utilizing case management systems and identify trends.
• Collaborate with internal HR teams and external vendors to address employee needs.
• Drive process improvements to enhance scalable and high-quality HR support.

Must-Have Skills

• Expertise in managing complex HR cases, including organizational changes, leave, and accommodations.
• Strong problem-solving skills with a compassionate yet firm approach.
• Proven ability to manage a caseload independently and meet service level agreements.
• Experience in human resources, particularly with specialized knowledge in organizational changes, leave of absence programs, and interactive accommodation processes, is essential.