HR Generalist

Wollborg Michelson Recruiting; Oakland (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Wollborg Michelson Recruiting is seeking an experienced HR Generalist to provide comprehensive HR support, manage HRIS transactions, and handle employee inquiries across benefits, payroll, and wellness programs.

The role emphasizes accuracy, confidentiality, and timely processing, with collaboration across HR teams to resolve issues, identify trends, and deliver high-quality service to the organization.

Qualifications

• Experience in a high-volume HR environment with a significant case workload.
• Experience with HRIS transactions and HR case management.
• Strong knowledge of HR policies and employee support functions.
• HR certification is preferred but not required.

Responsibilities

• Review and manage HRIS transaction requests, including approval and rejection processes.
• Apply HR policies and procedures to make accurate and timely processing decisions.
• Manage employee cases, calls, and chats requiring broad HR knowledge.
• Resolve inquiries related to benefits, compensation, wellness programs, leave of absence, payroll, and related HR services.
• Partner with internal HR teams and business contacts to resolve employee issues and deliver required solutions.
• Maintain accuracy, quality, confidentiality, and attention to detail when handling HR cases.
• Provide an exceptional employee experience through clear and responsive communication.
• Consult with leadership regarding trends, escalations, and recurring issues.
• Coordinate with HR centers of excellence and serve as a point of contact when needed.

Skills

HRIS management

Employee relations

Policy application

Communication

Confidentiality

Multi-tasking

Education

Associate or Bachelor's degree in HR

Tools

Oracle HCM

UKG

Ultipro

ServiceNow

Job description

HR Generalist Job Summary

Provides comprehensive HR support by managing HRIS transactions, employee cases, and inquiries related to benefits, compensation, wellness programs, leave of absence, payroll, and other HR processes. Ensures accurate, timely, and high-quality service while escalating complex issues and identifying trends for leadership.

Responsibilities

• Review and manage HRIS transaction requests, including approval and rejection processes.
• Apply HR policies and procedures to make accurate and timely processing decisions.
• Manage employee cases, calls, and chats requiring broad HR knowledge.
• Resolve inquiries related to benefits, compensation, wellness programs, leave of absence, payroll, and related HR services.
• Partner with internal HR teams and business contacts to resolve employee issues and deliver required solutions.
• Maintain accuracy, quality, confidentiality, and attention to detail when handling HR cases.
• Provide an exceptional employee experience through clear and responsive communication.
• Consult with leadership regarding trends, escalations, and recurring issues.
• Coordinate with HR centers of excellence and serve as a point of contact when needed.

Requirements

• Associate or bachelor s degree in human resources or a related field, or equivalent professional experience.
• At least five years of HR experience may substitute for the education requirement.
• Experience working in a high-volume HR environment with a significant case workload.
• Experience with HRIS transactions and HR case management.
• Proficiency with Oracle HCM, UKG, Ultipro, ServiceNow, or similar HR systems.
• Strong knowledge of HR policies, processes, and employee support functions.
• HR certification is preferred but not required.
• Skill Resourceful, self-sufficient, and efficient.
• Strong verbal and written communication skills.
• Demonstrated ownership, accountability, and willingness to learn from feedback.
• Strong relationship-building and collaboration skills.
• Ability to manage competing priorities with accuracy and attention to detail.
• Ability to handle confidential information professionally.

Summary Qualification

Broad HR knowledge with experience supporting employee inquiries and HR transactions. Proven ability to manage high-volume cases and resolve issues efficiently. Customer-focused approach with a commitment to accuracy and service quality. Ability to identify trends, upscale complex matters, and collaborate across HR functions. Adaptable, coachable, and capable of working independently.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.