HR Generalist 1

MateCareer; California (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

MateCareer is seeking an HR Generalist to manage daily HRIS processing, answer employee inquiries, and partner with leadership on trends that affect payroll, benefits, leave, and compliance.

The role requires strong communication, ownership, and policy knowledge, with experience in Oracle HCM or related HR systems. A degree in HR or 5 years of experience is preferred, and the position supports a fast‑paced, high‑volume environment.

Qualifications

• Requires strong HR knowledge and policy interpretation.
• Experience handling high-volume HR cases and inquiries.
• Ability to escalate issues to leadership when needed.
• Familiarity with benefits, compensation, and leave processes.

Responsibilities

• Review HRIS transactional process requirements daily/weekly and manage approvals.
• Understand core HR policies to ensure timely processing decisions.
• Escalate issues to management for review.
• Handle incoming HR cases/calls/chats requiring broad HR knowledge across benefits and payroll.
• Coordinate with HR contacts to resolve inquiries and deliverables (LOA, Benefits, Payroll, etc.).
• Maintain accurate information and enhance the employee HR experience.

Skills

Resourceful

Takes ownership

Strong communicator

Education

Associates or Bachelors in HR

Tools

Oracle HCM

Ultipro/UKG

ServiceNow

Job description

Day to Day Responsibilities

• Review all HRIS transactional process requirements on a daily/weekly and as needed basis and manages the approval or rejection process
• Understand the core HR policies and processes to make quality and timely processing decisions
• Escalate transactional process issues and advanced issues to management for review
• Manage all incoming HR cases/calls/chats requiring significant, HR Generalist knowledge and understanding a wide variety of HR processes, policies, and technical procedures such as questions pertaining to benefits, compensation, wellness programs, and leave of absence
• Leverage other key business contacts as needed to resolve employee inquiries and related processes, and deliverables (i.e., LOA, Benefits, Retirement, HR Tech, Payroll, Compensation, Employee Relations, Talent Acquisition, Eligibility, Performance Management, Benefits, Corporate Real Estate)
• Manage cases with the utmost care, quality, and attention to detail, all while providing accurate information while enhancing the employee's experience with HR:Connect
• Consult with leadership on any possible trends or escalations and may become point of contact for reaching out to other HR Centers of Excellence

Required Skills (top 3 Non-negotiables)

• Resourceful - self-sufficient (efficient)
• Takes ownership - fails fast and learns fast. Coachable/Receives feedback well and seeks it as well.
• Strong Communicator - verbal and written

Preferred Skills (nice To Have)

• Oracle HCM experience
• Passion for HR. Possesses HR knowledge - extending to SHRM CP
• Strong relationship builder

Disqualifiers/Dislikes on Resumes

Inexperience with HR and high-volume work environment/high case load.

Education Requirements

Associates or Bachelors in HR or 5 years of HR experience in lieu of education

Required Testing

N/A

Software Skills Required

Experience in Oracle HCM, Ultipro/UKG, and/or ServiceNow Preferred

Required Certifications

None - HR certifications would be a bonus