HR Generalist

Joe & the Juice / United States; New York (NY); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Parental Leave

Commuter Benefits

Employee Discounts

Professional Development

Growth Opportunities

PTO and Holidays

Job summary

Joe Coffee Company in New York City is seeking a Human Resources Generalist to support payroll, recruitment, onboarding, and employee relations. This hands-on role also covers compliance, benefits administration, and HR operations in a fast-paced cafe/hospitality environment.

The successful candidate will partner with the Director of People and Culture and HQ Manager to ensure accurate payroll, a seamless onboarding experience, and a respectful, inclusive workplace aligned with Joe Coffee’s

Qualifications

• 2–3 years of experience in Human Resources, HR Operations, Payroll, Benefits Administration, or related admin role.
• Experience supporting benefits administration, including enrollment and inquiries.
• Knowledge of ACA requirements and NYC employment laws preferred.
• Strong organization and meticulous attention to detail.

Responsibilities

• Process weekly payroll and maintain payroll data for accuracy and compliance.
• Manage full-cycle recruitment and onboarding with hiring managers.
• Handle employee relations with confidentiality and professionalism.
• Coordinate benefits administration and open enrollment activities.
• Support HR compliance, audits, and HR policy updates.

Skills

Payroll processing

HR Operations

Recruitment

Onboarding

Employee relations

Benefits administration

Compliance

HR data reporting

Training & development

HRIS

Tools

HRIS

Payroll software

Scheduling systems

Job description

Human Resources GeneralistSalary Range: $67,600–$70,000 annuallyClassification: Full-Time, ExemptPosition OverviewAt Joe Coffee Company, we believe great hospitality starts with great people. The Human Resources Generalist plays a key role in supporting our employees and managers across the full employee lifecycle while helping foster an inclusive, people-centered workplace culture.This is a hands-on, administrative HR role responsible for payroll processing, recruiting, onboarding, employee relations, compliance, benefits administration, and HR operations. The Human Resources Generalist works closely with and is supported by the Director of People and Culture.The ideal candidate is empathetic, highly organized, detail-oriented, solutions-focused, and passionate about creating thoughtful employee experiences in a fast-paced environment.Key ResponsibilitiesPayroll & HR AdministrationProcess weekly payroll through the company’s payroll provider, including compensation changes, reimbursements, deductions, and time-off approvalsMaintain payroll and scheduling platforms to ensure accurate payroll data, tip distribution, PTO and sick time tracking, payroll codes, and legal complianceGenerate reports and HR data as requested by leadership and cross-functional teams.Maintain accurate employee records and personnel files in compliance with federal, state, and local requirementsReview and process invoices related to HR vendors and coordinate payment submissions with AccountingRecruitment & Employee LifecycleManage full-cycle recruitment, including job postings, candidate screening, interview coordination, and collaboration with hiring managers and the HR Director on final hiring decisionsCoordinate and manage onboarding and offboarding processes to ensure a seamless employee experienceMaintain and improve standardized onboarding procedures that support employee integration and company cultureServe as a primary point of contact for new hires during onboarding.Partner with the HR Director and HQ Manager to coordinate equipment setup and account access for new employeesConduct exit interviews, when appropriate, and identify trends and opportunities for improvement.Process offboarding documentation including benefits updates, final pay coordination, and termination paperworkRevoke system access and recover company property from departing employeesEmployee RelationsServe as a trusted resource for employees and managers by helping address workplace concerns with professionalism, empathy, and confidentialitySupport employee relations investigations alongside the HR Director, including documentation and follow-up recommendationsMaintain accurate and confidential employee relations records and incident documentationProvide guidance to managers regarding performance management, disciplinary processes, and termination procedures in partnership with the HR DirectorCollaborate with legal counsel when necessary to ensure compliance with employment laws and best practicesHelp foster a respectful, inclusive, and supportive workplace culture aligned with Joe Coffee’s valuesTraining & DevelopmentSupport company-wide training and development initiativesHelp coordinate required trainings and educational opportunities for employees and managersPromote respectful communication and workplace professionalism at all levels of the organizationComplianceEnsure compliance with applicable federal, state, and local employment laws and regulationsAssist in maintaining and updating HR policies, procedures, and internal documentationCoordinate annual audits and compliance processes including Workers’ Compensation, 401(k) compliance testing, and Section 125 testingAssist in the administration of Workers’ Compensation and unemployment claims, partnering with employees, managers, and third-party vendors to ensure timely communication, documentation, and compliance.Administer annual mandatory trainings, including Anti-Sexual Harassment TrainingBenefits AdministrationAdminister employee benefit programs and serve as the primary contact for benefits-related questionsPartner with brokers and vendors to support benefit enhancements and employee education initiativesCoordinate benefits communications, webinars, and enrollment support for employeesPartner with HR Director to manage annual open enrollment processes and communicate plan updatesAdminister the company’s 401(k) plan and support employee participationManage employee leave programs including New York Paid Family Leave (NYPFL), FMLA, and other applicable leave policies.Benefits & PerksJoe Coffee Company offers a competitive benefits package for eligible employees, which may include:Medical, dental, and vision insurancePaid parental and family leave programs401(k) retirement planCommuter benefitsEmployee Assistance Program (EAP)Company discountsProfessional development and growth opportunitiesPTO, paid holidays, and paid sick leaveWork Environment & ScheduleThis is a full-time exempt position based in New York City. This role may require occasional travel between cafe and office locations as needed. Candidates should be comfortable working in both office and hospitality environments and managing multiple priorities in a fast-paced setting.Equal Employment OpportunityJoe Coffee Company is an equal opportunity employer and is committed to creating an inclusive and welcoming workplace for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, citizenship status, or any other protected characteristic under applicable federal, state, or local law.We encourage applicants from historically underrepresented communities to apply and are committed to fostering a workplace grounded in respect, equity, and belonging.Qualifications2–3 years of experience in Human Resources, HR Operations, Payroll, Benefits Administration, or a related administrative roleExperience supporting employee benefits administration, including enrollment, eligibility, employee inquiries, and benefits-related recordkeepingWorking knowledge of ACA requirements, including employee eligibility, measurement and stability periods, and compliance administrationKnowledge of federal, New York State, and New York City employment laws and regulations preferredStrong organizational skills with exceptional attention to detail and follow-throughAbility to manage sensitive and confidential information with discretionExcellent communication and interpersonal skillsExperience with HRIS, payroll, benefits, and scheduling systems preferredAbility to prioritize multiple tasks and adapt in a fast-paced environmentCommitment to equity, inclusion, and respectful workplace practices