Cafe General Manager

Joe Coffee; New York (NY); On-site; USD 66,600 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Pre-Tax Commuter Benefits

Employee Assistance Program (EAP)

401(k) Retirement Plan

Bonuses & Incentives

Training and development workshops

All the coffee you can ever want

Job summary

Joe Coffee is seeking a Cafe General Manager in New York to lead overall cafe performance and uphold our core values of curiosity, craft, commitment, and community. You will drive operational excellence, financial performance, and team development while fostering a welcoming cafe environment.

Key responsibilities include managing revenue, labor, and guest experience, developing staff, and ensuring quality beverage preparation.

Qualifications

• 1+ year of experience managing a cafe or similar hospitality environment.
• Strong espresso preparation and beverage crafting skills.
• Demonstrated ability to lead, motivate, and develop a team.
• Excellent organizational, planning, and time management skills.
• Passion for coffee and specialty coffee culture.

Responsibilities

• Lead overall cafe performance, driving revenue, labor management, and operational targets.
• Manage cafe profitability through expense control and revenue growth.
• Review operational and financial reports to identify trends and opportunities.
• Implement strategies to improve efficiency, productivity, and guest experience.
• Ensure accurate cash handling and adherence to company procedures.
• Recruit, hire, onboard, and retain a high-performing cafe team.
• Foster hospitality and maintain high beverage quality and service standards.

Skills

Cafe management

Team leadership

Espresso crafting

Guest experience

Time management

Job description

Job Details

Level: Management
Job Location: HQ Offices - New York, NY 10016
Title: Cafe General Manager

Job Overview

The Cafe General Manager is responsible for leading the overall performance of the cafe while upholding Joe Coffee Company’s core values: Curiosity, Craft, Commitment, and Community. The GM drives operational excellence, financial performance, and team development while cultivating a welcoming and inspiring cafe environment.

Key Responsibilities

Business Performance & Financial Management

• Achieve cafe performance metrics including revenue, labor management, and operational targets
• Manage cafe profitability through responsible expense management and revenue growth
• Review operational and financial reports to identify trends, opportunities, and areas for improvement
• Implement strategies that improve efficiency, productivity, and guest experience
• Ensure accurate cash handling and adherence to company financial procedures

Hospitality & Guest Experience

• Cultivate a welcoming and vibrant cafe environment centered around coffee craft and community
• Model exceptional hospitality in every guest interaction
• Maintain high standards of beverage quality, service consistency, and cafe presentation
• Address guest feedback and resolve concerns with professionalism and care

Team Leadership & Development

• Recruit, hire, onboard, and retain a high-performing cafe team
• Provide ongoing coaching, feedback, and professional development for team members
• Foster a culture of accountability, collaboration, and inclusion
• Partner with the store’s Coffee Educators to support staff training on coffee knowledge, product quality, and craft standards
• Inspire team members to deliver outstanding hospitality and take pride in their work

Scheduling & Labor Management

• Create and maintain staff schedules that meet the operational needs of the cafe while managing labor budgets
• Ensure appropriate staffing levels during peak and non-peak hours
• Monitor labor trends and adjust schedules to support business performance

Operations & Administrative Responsibilities

• Maintain cleanliness and organization of the cafe and all equipment
• Coordinate and schedule routine equipment maintenance and repairs
• Manage relationships with vendors and service providers
• Complete and submit operational summaries and reports to leadership and cross-functional teams
• Actively participate in manager meetings, leadership discussions, and company initiatives

Compensation

Salary: $66,600 - $70,000 annually
Quarterly bonus potential based on cafe performance and company metrics

Benefits & Perks

Health & Wellness

• Medical, Dental, and Vision Insurance - Available after six months of employment
• Beyond Med Access - Support for elective procedures not tied to medical plan eligibility
• Pre-Tax Commuter Benefits - Save on eligible transit and commuting expenses
• Employee Assistance Program (EAP) - Confidential support for mental health, legal, financial, and personal needs

Financial Support

• 401(k) Retirement Plan - Opportunity to save for the future with employer match
• Bonuses & Incentives:
  • Employee referral bonuses
  • Team-based recognition programs

Community & Culture

• The Joe Show - Our signature community-building event
• Company Holiday Celebration - A festive gathering for the entire team
• Latte Art Throwdowns - Friendly competitions celebrating craft and creativity

Additional Perks

• Training and development workshops
• All the coffee you can ever want

Qualifications

• A genuine passion for coffee and specialty coffee culture
• At least 1 year of experience managing a cafe or similar hospitality environment
• Strong espresso preparation and beverage crafting skills, with the ability to speak knowledgeably about coffee and brewing methods
• Demonstrated ability to lead, motivate, and develop a team while cultivating a positive and inclusive work environment
• Ability to multitask and make sound decisions in a complex, fast-paced environment
• Excellent organizational, planning, and time management skills

Equal Employment Opportunity

Joe Coffee Company is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion or belief, national origin, citizenship, ancestry, age, disability, sex, gender identity or expression, sexual orientation, marital status, pregnancy, veteran or military status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations to qualified individuals with disabilities and encourage applicants to request accommodations during the hiring process if needed.