HR Generalist

100 CRC Insurance Group, LLC; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

CRC Group in Charlotte, NC seeks an HR Generalist to support the HRBP team with data, reporting, automation and day-to-day operations. You will maintain accurate HR data, develop recurring reports, manage HR inboxes, and help streamline processes through improved workflows and documentation.

You will partner with HRBPs and HR Operations to ensure data quality, deliver executive-ready outputs, and support projects across benefits, performance, and employee relations while handling sensitive

Qualifications

• Bachelor's degree in Human Resources or related field or equivalent education and experience.
• 2+ years in HR analytics, reporting, HRIS, shared services, or related operational support role.
• Strong analytical skills with ability to compile, validate, interpret, and summarize HR data.
• Advanced proficiency in Excel and PowerPoint; able to develop reports, trackers, charts, summaries, and executive-ready data outputs.
• Experience with HR systems, shared mailboxes, workflow tools, and reporting platforms; Workday preferred.

Responsibilities

• Partner with the HR Business Partner team to coordinate HR activities and support day-to-day HR workflows.
• Provide HR data and analytics support to HRBP leaders; compile, validate, and summarize workforce data.
• Develop, maintain, and distribute recurring HR reports, dashboards, trackers, and ad-hoc analyses.
• Monitor and manage shared HR mailboxes; acknowledge, triage, route, track, and resolve inquiries.
• Create mailbox processes, templates, escalation paths, and tracking mechanisms to improve consistency and visibility.
• Identify opportunities to automate and streamline manual processes.
• Collaborate with HRBPs, HR Operations, HRIS, and Centers of Excellence to improve data quality and reporting.
• Support HR projects and operational priorities by gathering data and preparing materials and decks.
• Assist with employee relations intake and draft routine corrective action documentation as needed.
• Maintain confidentiality and exercise sound judgment with sensitive data.

Skills

Analytical skills

Excel

PowerPoint

HR analytics

Data interpretation

Communication

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

HRIS

Excel reporting tools

Job description

HR Generalist

The HR Generalist will provide HR data, reporting, mailbox oversight, process automation, and day‑to‑day operational support for the HR Business Partner team and broader HR function. This role is responsible for maintaining accurate HR data, developing and distributing recurring reports, triaging and managing HR inbox activity, supporting special projects, preparing materials and PowerPoint decks, and identifying opportunities to streamline manual processes through improved workflows, documentation, and automation.

Key Responsibilities

Partner with the HR Business Partner team to coordinate HR activities, manage administrative processes, execute day‑to‑day HR workflows, and support business and employee needs.

Provide HR data and analytics support to HRBP leaders, including compiling, validating, and summarizing workforce data to support business decisions.

Develop, maintain, and distribute recurring HR reports, dashboards, trackers, and ad‑hoc analyses related to headcount, employee movement, performance processes, engagement, workforce planning, and other HR priorities.

Monitor and manage shared HR mailboxes, ensuring inquiries are acknowledged, triaged, routed, tracked, and resolved within expected turnaround times and service levels.

Create and maintain mailbox processes, response templates, escalation paths, and tracking mechanisms to improve consistency, accountability, and visibility.

Identify opportunities to reduce manual work through automation, workflow improvements, reporting enhancements, and better use of existing HR technology.

Partner with HRBPs, HR Operations, HRIS, and Centers of Excellence to improve data quality, reporting accuracy, process documentation, and cross‑functional handoffs.

Support HR projects, special initiatives, and operational priorities by gathering data, preparing materials and PowerPoint decks, tracking action items, documenting processes, and providing analytical and administrative support.

Support employee relations intake by responding to low‑level employee concerns, routing matters appropriately, and partnering with managers and HRBPs to draft routine corrective action documentation.

Maintain confidentiality and exercise sound judgment when handling sensitive employee data, HR inquiries, and reporting requests.

Education and Experience

Bachelor's degree in Human Resources, Business Administration, Data Analytics, Information Systems, or a related field, or equivalent education and related experience.

2+ years of experience in HR inclusive of HR analytics, reporting, HRIS, shared services, or a related operational support role.

Functional Skills

Strong analytical skills with the ability to compile, validate, interpret, and summarize HR data accurately.

Advanced proficiency in Microsoft Excel and PowerPoint and comfort developing reports, trackers, charts, summaries, and executive‑ready data outputs.

Experience using HR systems, shared mailboxes, workflow tools, reporting platforms, or automation tools; Workday experience preferred.

Excellent organization, follow‑through, and prioritization skills, with the ability to manage high‑volume intake channels and time‑sensitive reporting requests.

Strong written communication skills, attention to detail, discretion, and the ability to partner effectively across HR, HRIS, business leaders, and Centers of Excellence.

Benefits

• Medical, dental, vision, life, disability, and AD&D insurance
• Tax‑advantaged savings accounts
• 401(k) plan with company match
• Generous paid time off programs, including company holidays, vacation and sick days, new parent leave
• Eligibility for restricted stock units and/or a deferred compensation plan

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

CRC Group is a Drug Free Workplace.

Equal Employment Opportunity is the Law. Pay Transparency. Nondiscrimination Provision. E‑Verify.