Human Resource Leader

Chick-fil-A; Latham (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Chick-fil-A Latham Farms is seeking a Human Resource Director to lead the restaurant’s people strategy, culture, and compliance. You’ll oversee day-to-day HR, recruit leaders, and design programs that drive growth and engagement.

This role requires at least 3 years in HR leadership, strong written and verbal communication, and a commitment to integrity. SHRM certification and bilingual abilities are highly desired.

Qualifications

• You have at least 3 years of HR management experience (preferred).
• You communicate clearly and confidently, both written and verbal.
• You build trust quickly and handle sensitive situations with integrity and discretion.
• You are organized, detail-oriented, and able to manage competing priorities.
• You have strong judgment and can navigate conflict with calm and care.
• You understand employment laws and compliance standards, or can learn them quickly.
• You are comfortable using HRIS and talent systems, or you learn new tools fast.

Responsibilities

• Own the restaurant’s day-to-day HR function and team member experience.
• Lead staffing strategy including recruiting, interviewing, hiring, onboarding, retention, and succession planning.
• Build and execute people systems that support performance, development, recognition, and morale.
• Lead new hire orientation and help design team member recognition moments that strengthen culture.
• Support leaders with coaching on performance conversations, disciplinary matters, and conflict resolution.
• Handle employment-related questions from applicants, team members, and leaders with care and discretion.
• Maintain compliance with federal, state, and local employment laws and keep HR practices up to date.
• Stay current on HR trends, best practices, and new tools that improve how we hire and develop people.
• Help administer HR programs including compensation, benefits, leave, workplace safety, and training.
• Protect confidentiality and model professionalism in every interaction
• Other duties as assigned.

Skills

HR management experience

Staffing strategy

Coaching leaders

Communication skills

Discretion and integrity

Organizational skills

Employment laws & compliance

HRIS proficiency

Bilingual (desirable)

SHRM-CP / SHRM-SCP desirable

Tools

HRIS / Talent systems

Job description

Build People. Build Culture. Build a Place You’re Proud Of.

We are an organization that strives for excellence and desires to create a remarkable experience for our guests and our team. Our Human Resource Director helps create a workplace where team members feel known, supported, and challenged to grow. This role is for a leader who loves developing talent, building strong systems, protecting a culture of excellence, ensuring legal compliance and implementation of the organization’s mission and talent strategy. If you are energized by recruiting great people, coaching leaders, and creating a remarkable team member experience, we would love to meet you.

What You’ll Do:

• Own the restaurant’s day-to-day HR function and team member experience.
• Lead staffing strategy including recruiting, interviewing, hiring, onboarding, retention, and succession planning.
• Build and execute people systems that support performance, development, recognition, and morale.
• Lead new hire orientation and help design team member recognition moments that strengthen culture.
• Support leaders with coaching on performance conversations, disciplinary matters, and conflict resolution.
• Handle employment-related questions from applicants, team members, and leaders with care and discretion.
• Maintain compliance with federal, state, and local employment laws and keep HR practices up to date.
• Stay current on HR trends, best practices, and new tools that improve how we hire and develop people.
• Help administer HR programs including compensation, benefits, leave, workplace safety, and training.
• Protect confidentiality and model professionalism in every interaction
• Other duties as assigned.

What We’re Looking For:

• You have at least 3 years of HR management experience (preferred).
• You communicate clearly and confidently, both written and verbal.
• You build trust quickly and handle sensitive situations with integrity and discretion.
• You are organized, detail-oriented, and able to manage competing priorities.
• You have strong judgment and can navigate conflict with calm and care.
• You understand employment laws and compliance standards, or can learn them quickly.
• You are comfortable using HRIS and talent systems, or you learn new tools fast.
• You lead with service and bring out the best in others.
• SHRM-CP or SHRM-SCP and being bilingual is highly desired.

This is an opportunity to shape culture, develop leaders, and help build the future of Chick-fil-A Latham Farms. If you are ready to lead our talent strategy with excellence, apply today.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.