The Director of Talent

Chick-fil-A; Leland (NC); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off

401(k) retirement plan

Employee meal discounts

Executive coaching

Mileage reimbursement

Job summary

Chick-fil-A Leland Town Center seeks a Talent Director to lead the full lifecycle of talent strategy, recruiting, onboarding, training, and leadership development. In this senior role, you will champion the culture, coach next-generation leaders, and ensure the team delivers an exceptional guest experience.

You will shape workforce planning, establish hiring standards aligned with our values, and drive ongoing leadership development across all levels.

Qualifications

• Proven leadership in talent acquisition, training, and HR operations.
• Experience coaching and building scalable training pipelines.
• Strong understanding of HR best practices and labor laws (NC).
• Excellent communication and relationship-building across all levels.

Responsibilities

• Develop and execute family-centered talent strategy and workforce planning.
• Lead recruiting, hiring standards, and strategic interviewing for leadership roles.
• Design onboarding experiences and scalable FOH/BOH training programs.
• Coach senior leaders to strengthen culture, accountability, and competencies.
• Analyze turnover and implement retention and recognition programs.

Skills

Leadership

Talent acquisition

HR & people operations

Coaching & development

Compliance knowledge

Job description

BRAND SUMMARY

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

JOB DESCRIPTION

Chick-fil-A Leland Town Center: Immediate Opening for a High-Caliber, Values-Driven Talent Director

Are you an exceptional leader with a passion for building, growing, and inspiring people?

Do you want to be the strategic architect of a thriving organization’s and Team Members future?

We are seeking a highly skilled and strategic Talent Director to join our leadership team at Chick-fil-A Leland Town Center. In this role, you won't just run HR—you'll lead the full lifecycle of our talent strategy, overseeing recruiting, hiring, onboarding, training, and leadership development. If you are ready to champion our culture, coach next-generation leaders, and ensure our team is equipped to deliver an exceptional guest experience, we want to hear from you!

WHY WORK WITH US?

• Impactful Leadership: Serve as a core member of our leadership team, directly shaping our organizational future and culture. Impactful leadership is also investing in shaping Team Members, preparing them for roles beyond Chick-fil-A.
• Supportive Culture: Work within a fun, encouraging, and loving environment that actively values community involvement.
• Competitive Benefits:
• Health, dental, vision, and life insurance.
• Paid Time Off (PTO).
• 401(k) retirement plan.
• Employee meal discounts.
• Professional Growth: Direct access to executive coaching, leadership pipelines, and continuous personal and professional development.
• Performance Incentives: Competitive compensation, bonus pay opportunities, and mileage reimbursement.

KEY RESPONSIBILITIES

1. Talent Strategy & Workforce Planning

• Develop and execute a comprehensive talent strategy that supports our growth.
• Forecast staffing needs and holding the Assistant Directors accountable to pipeline goals.
• Build proactive leadership pipelines, partnering with and holding FOH & BOH Training Assistant Directors accountable to their roles.
• Align all talent and training priorities with the Operator's organizational vision.

2. Recruiting & Hiring Excellence

• Lead all recruiting efforts to maintain a high-quality candidate pipeline.
• Establish and champion strict hiring standards reflecting our core values.
• Conduct strategic second interviews with all candidates showing leadership potential.

3. Onboarding & Training Systems

• Design and implement onboarding experiences that set new team members up for long-term success.
• Oversee and continuously improve FOH and BOH training systems to ensure consistent operational excellence.
• Ensure all levels of leadership are trained to high standards in service, operations, and culture.

4. Leadership Development & Culture

• Build, lead, and scale leadership development programs for all levels (Team Members to Directors).
• Actively coach senior leaders to strengthen culture, accountability, and competencies (GRIT, communication).
• Champion a positive, high-energy work environment where team members feel seen, heard, and valued.

5. Retention, HR, & Compliance

• Analyze turnover trends and implement active retention and recognition programs.
• Ensure competitive and fair compensation structures in partnership with executive leadership.
• Oversee HR policies, documentation, and maintain total compliance with federal, state (North Carolina), and local labor laws.

SCHEDULE & WORK ENVIRONMENT

• Job Type: Full-time, Leadership Role.
• Hours: Flexible shifts, including FOH/BOH leadership presence as needed to stay connected to the team.
• Availability: Must have open availability, including weekends (Saturdays) and on-call duties to support the operations.
• Location: On-site in a vibrant, fast-paced restaurant environment at Leland Town Center.

QUALIFICATIONS & SKILLS

• Proven Leadership: At least 2–3 years of experience in talent acquisition, organizational training, HR, or people operations (experience in high-volume retail or hospitality is a strong plus).
• Developer of People: A proven track record of coaching, mentoring, and building scalable training pipelines.
• Execution & Accountability: Strong capability to lead through others, specifically managing and holding Assistant Directors accountable to their goals.
• Compliance Knowledge: Familiarity with HR best practices and federal/state (NC) labor laws.
• Excellent Communication: Exceptional interpersonal skills with the ability to build trust at all levels of the organization.
• Servant Leadership Mentality: A positive, encouraging and calming presence that exemplifies and highlights servant leadership is pivotal to success in this role.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.