HR Customer Service Rep High Volume Call Center

HCA Healthcare, Inc.; Caldwell (ID); Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan with match

Education support

Wellbeing support

Job summary

HCA Healthcare is seeking a Work from Home HRSC Tier I Customer Service Representative to support HR and HRIS functions. You will handle inquiries by phone, chat, and email, and assist with onboarding, status changes, and basic HRIS tasks.

Applicants should have strong customer service skills and up to 1 year of HR experience; call center background is a plus. Remote workers must live within 60 miles of an HCA hospital and have reliable internet access.

Qualifications

• Strong customer service skills.
• 1 year of HR experience preferred.
• Previous call center experience preferred.
• Virtual employees must have high-speed internet (25 Mbps down, 15 Mbps up).
• Remote employees must live within 60 miles of an HCA Hospital.

Responsibilities

• Provide customer service by answering HR-related inquiries via phone, chat, and email.
• Log and research inquiries, document resolutions, and escalate when needed.
• Support within a HR Line of Business and interpret lifecycle reports.
• Assist with onboarding, status changes, and basic HRIS tasks.
• Navigate internal resources and self-service HR tools for customers.

Skills

Customer service

Call center experience

Communication skills

Problem solving

Tools

HRAnswers

HRIS

Job description

Hourly Wage Estimate: 15.46 - 23.19 / hour. Learn more about the benefits offered for this job.

Introduction

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Current Scheduling needs: 8a-4:30p CST or 2:30p-11p CST, rotating weekends

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary and Qualifications

The HRSC Tier I Customer Service Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high-quality.

In this role you will:

• Provides customer service by answeringHRAnswerscalls, documents all customer inquiries and resolutions received via phone calls. Ask HR, Chat,mailboxesor alternative streams of inputin order toidentify, diagnose, andinitiate research necessary to resolve customer issues in a timely manner, as needed
• Provides support within a HR Line of Business
• Cleary communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included
• Escalate unresolved issues as needed
• Perform any other duties as needed
• Provide assistance on navigating internal resources on self-service and HR technology tools

Qualifications:

• Strong Customer Service skills
• 1 year of experience in HR preferred
• Previous call center experience preferred
• Virtual employees are required to have high speed interview with 25 MB download and 15MB upload
• Remote employees are required to live within a 60 mile radius of an HCA Hospital

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

There is so much good to do in the world and so many different ways to do it. - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.