HR Customer Service Assistant - Building Receptionist

Towson University; Towson (MD); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Annual leave and holidays

Health, life, retirement plans

Tuition remission

Job summary

Towson University (TU) seeks an HR Customer Service Assistant to support the front desk and HR operations. The role is the primary contact for employees, students, applicants, visitors, and other university constituents, handling administrative duties with discretion.

Responsibilities include welcoming visitors, managing calls, coordinating mail, assisting with onboarding, maintaining HR records, and supporting staff with PeopleSoft HCM and Perceptive Content.

Qualifications

• High School Diploma or GED is required.
• Two years of administrative support experience required.
• Knowledge of telephone information call handling procedures preferred.
• Ability to learn and comprehend university functions and direct inquiries.

Responsibilities

• Welcome visitors, assist with building check-in procedures, and provide directions within the university.
• Answer and manage calls, transfer to departments, respond to FAQs, and assist via phone, email, and in-person inquiries.
• Receive, sort, and distribute mail; coordinate deliveries and report facility issues.
• Assist with onboarding and employment-related activities, including I-9 and document coordination with HR staff.
• Coordinate and maintain front desk staffing schedules and ensure coverage.
• Maintain personnel filing system and ensure accurate electronic records.

Skills

Telephone call handling

Communication skills

Proofreading

Schedule management

Customer service

Education

High School Diploma or GED

30 college credits equivalent to one year of experience

Tools

Microsoft Office

PeopleSoft HCM

Perceptive Content

Job description

Job Summary

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 20,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivating the intellectual and personal growth of the entire university community.

Job Summary

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 20,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivating the intellectual and personal growth of the entire university community. The HR (Human Resources) Customer Service Assistant provides administrative and customer service support to the administrative building front desk and HR customer service area. The position serves as a primary point of contact for employees, students, applicants, visitors, and other university constituents, while performing a variety of administrative and HR-related functions requiring accuracy, confidentiality, sound judgment, and attention to detail.

Responsibilities And Duties

• Welcome visitors, assist with building check-in procedures, and provide directions to destinations within the university. Serve as an informational resource to the public by answering questions regarding campus events, hours of operation, the academic calendar, university closures, and other general university information.
• Answer and manage calls received through the university's main telephone line, transfer callers to appropriate departments or extensions, respond to frequently asked questions, and assist individuals through phone, email, and in-person inquiries. Seek out information for highly complex requests and expedites responses.
• Receive, sort, and distribute incoming mail and correspondence. Coordinate mail and package deliveries with campus departments as needed; schedule FedEx and certified mail pickups; and report first-floor facility and maintenance issues to Work Control.
• Assist with onboarding and employment-related administrative activities, including preparing and organizing new hire documentation, supporting I-9 completion, verifying required information, and coordinating documents and appointments with appropriate HR staff. Provide administrative support for employment verification and other employee record requests, ensuring requests are processed accurately, timely, and in accordance with established procedures and confidentiality requirements, using PeopleSoft HCM and Perceptive Software.
• Coordinate and maintain front desk staffing schedules, ensuring adequate coverage and timely communication of schedule changes.
• Maintain personnel filing system and validate information for accuracy using Perceptive Content to ensure accurate electronic records management and document retrieval. Develop and maintain working knowledge of HR procedures, university policies, HR systems, and customer service resources to provide accurate information and effectively direct inquiries.

Qualifications and Skills

Minimum Qualifications

• High School Diploma or GED.
• 2 years experience providing administrative support.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

• General knowledge of telecommunications equipment and service; of telephone information call handling procedures.
• Skill in the use of keyboards and basic communication software; in listening techniques for interpreting caller requests.
• Ability to speak clearly and effectively; to learn and comprehend information regarding functions of departments; to interact with callers in a pleasant and courteous manner and maintain poise under pressure.
• Excellent customer service skills.
• Ability to proofread and edit documents.
• Experience coordinating and managing schedules, including arranging staff coverage and maintaining accurate scheduling records.

Preferred Qualifications

• Knowledge and ability to utilize Microsoft Office and supported applications.
• Experience working in diverse fast paced environment as this position serves as front line of communication with faculty, staff, students university officials and community members.

Salary and Benefits

$45,375 annually and full University benefits that includes annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. Applicants with TU or USM service may receive salary credit. When applicable, a 2.5% increase may be added to the annual salary, pending successful completion of the initial six-month probationary period for this position.

This position will be open for a minimum of 14 days.

Organization: Operations Primary Location: Main Campus Job Posting: Oct 22, 2026