Student Administrative Assistant Intermediate

University of Michigan; Ann Arbor (MI); Híbrido; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

University of Michigan is seeking a team-oriented professional to support admissions processing, recruitment, and events within the School of Public Health's Office of Student Affairs. You will help manage applications, advise students, and coordinate recruitment events in a hybrid work setting with on-site expectations in Ann Arbor, MI.

Responsibilities include processing applications, maintaining data, supporting newsletters, and improving FAQs and communications.

Formación

• Two or more years of experience in admissions, student services, or a related field.
• Proficiency with office productivity applications, such as Google Workspace, and CRM systems such as Salesforce.
• Customer service experience, including experience assisting students, applicants, or other constituents.

Responsabilidades

• Admissions Processing: Process applications and transition admitted students to matriculation using U-M admissions/CRM systems; maintain application workflows, data, and communications for assigned programs; run admissions reports and support data, residency, conduct, and I-20 processing.
• Recruitment & Prospective Student Support: Respond to prospective/admitted student and parent inquiries; advise students throughout the admissions process; manage prospective student data and outreach lists; support Salesforce recruitment communications and automation.
• Events Coordination: Support virtual and in-person recruitment and admissions events; co-lead planning and execution of major recruitment events; manage event information in Salesforce and on the SPH website.

Conocimientos

Customer service

Admissions experience

Educación

High school diploma or equivalent

Herramientas

Salesforce

Google Workspace

Descripción del empleo

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline your skills and experience that directly relate to this position as specified in the Requirements Section. Submit both a cover letter and a resume as a single file due to system limitations.

Job Summary

As one of the world's leading public health research and educational institutions, Michigan Public Health is working to create a healthier, more equitable world for populations worldwide. We are anchored by a community of 185 outstanding faculty and more than 400 research and administrative staff. The school offers undergraduate, master's, and doctoral degrees representing six academic departments that collectively train more than 1,200 students annually. We have a strong and growing interdisciplinary research enterprise with more than $90M in externally funded research annually and more than 3 dozen research centers.

The School of Public Health (SPH) is seeking an enthusiastic team player to join a high-functioning team in the school's Office of Student Affairs (OSA), with a focus on admissions and recruitment support. Specifically, we are looking for someone to help support the responsibilities of the application processing team, scholarship processes, recruitment events, and special projects.

You will report to the Associate Director of Admissions and Recruitment. At OSA, our mission is to support students throughout their journey.

Responsibilities*

Admissions Processing

• Process applications and transition admitted students to matriculation using U-M admissions/CRM systems
• Support annual application setup, testing, updates, and data mapping
• Maintain application workflows, data, and communications for assigned programs
• Run admissions reports and support data, residency, conduct, and I-20 processing
• Ensure application completeness and manage related follow-up and outreach
• Serve as a resource for departments on application systems and review processes
• Collaborate with U-M ITS and campus partners on system updates and communications
• Expertise in all platforms will be needed: Collegenet, SOPHAS, KIRA, DICAS, MPathways, Salesforce, Marketing Cloud, Blackthorn

Recruitment & Prospective Student Support

• Respond to prospective/admitted student and parent inquiries and manage the SPH admissions inbox
• Advise students throughout the admissions process
• Maintain prospective student data and outreach lists
• Support Salesforce recruitment communications and automation
• Identify opportunities to improve FAQs and standard communications
• Create and manage summer newsletters for incoming graduate students

Events Coordination

• Support virtual and in-person recruitment and admissions events
• Co-lead planning and execution of major recruitment events
• Manage event information in Salesforce and on the SPH website
• Coordinate event registration information with academic departments

Required Qualifications*

• High school diploma or equivalent combination of education and experience
• Two or more years of experience in admissions, student services, or a related field
• Proficiency with office productivity applications, such as Google Workspace, and CRM systems such as Salesforce
• Customer service experience, including experience assisting students, applicants, or other constituents

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Locations

This job is hybrid. Following the first six-month probationary period, you will be hybrid-eligible with on-site expectations in Ann Arbor, MI. Hybrid is defined as three days in the office and two remote. Rarely, you may be asked to work outside of normal work hours, including nights or weekends.

Union Affiliation

This position is included in the bargaining unit represented by University Staff United, AFT Local 284, AFL-CIO, which represents Employees in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Opening ID

284714

Working Title