HR COORDINATOR

Integrated Resources Inc.; Cambridge (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in workforce solutions is seeking a Senior HR Coordinator in Cambridge, Massachusetts. The ideal candidate will support employees and HR partners with inquiries related to benefits, payroll, and HR policies while managing transactional activities. The role requires a Bachelor's degree and 3-5 years of relevant HR experience, along with strong problem-solving skills and a service-oriented attitude.

Qualifications

• 3 to 5 years of experience in HR, benefits, or payroll.
• Experience in a call center or HR shared service center preferred.
• Ability to communicate HR policies effectively.

Responsibilities

• Provide customer service support for employees, HRBPs, and former employees.
• Perform back-office transactions and data management tasks.
• Achieve performance measures and maintain service standards.

Skills

Customer care

Critical thinking

Problem solving

Listening

Organization

Education

Bachelor's degree

Job description

IRI believes in commitment, Integrity and strategic workforce solutions.

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.



We’ve stayed true to our focus of finding qualified and experienced professionals in our specialty areas. Our partner-employers know that they can rely on us to find the right match between their needs and the abilities of our top-tier candidates. By continually exceeding their expectations, we have built successful ongoing partnerships that help us stay true to our commitments of performance and integrity.



Our team works hard to deliver a tailored approach for each and every client, critical in matching the right employers with the right candidates. We forge partnerships that are meant for the long term and align skills and cultures. At IRI, we know that our success is directly tied to our clients’ success.

Job Description

Languages requirements: German, French or Italian

• Senior HR Coordinator is focused on providing effective and timely front-line customer service support for our employees, HRBPs and former employees. This position will provide support for their questions, issues and problem resolution on services such as benefits, payroll, compensation and HR policies & procedures. The HR Specialist will also perform transactional activities related to all services offered from the service center.

Accountability Description:
• Assist employees and HRBPs as the initial point of contact by answering calls and emails by providing immediate resolution or careful redirection to escalated support resources
• Answer routine employee, HRBP and former employee inquiries relating to HR
• Collaborate with Lead HR Coordinator to resolve employee issues in a thorough and timely manner
• Perform back-office transactions in support of HR functions, including running ad hoc and scheduled reports, data entry, data reconciliation, mailings, filing, sending correspondence, sorting and routing incoming mail
• Achieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a manager

Qualifications

Requirements

• Bachelors degree
• Previous experience (3 to 5 years) in benefits, payroll, general human resources or customer service preferred
• Experience working in a call center or HR shared service center preferred
• Ability to interpret and communicate HR policies, procedures, and programs
• Ability to deliver excellent customer care via telephone
• Critical thinking, problem solving, and judgment skills
• Service-oriented attitude and willingness to learn
• Good listening skills and patience to work with all types of employees
• Ability to maintain a positive attitude
• Individual should have high energy with the ability to organize/prioritize workload
• Languages requirements: German, French or Italian

Additional Information

Regards,
MonilPatel
Technical Recruiter
Integrated Resources, Inc
[phone] Ext.338
monil @irionline.com