Customer Support Representative

Integrated Resources Inc.; Springfield (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Referral bonus available

Job summary

A leading staffing firm in New Jersey is seeking a detail-oriented individual to support the customer service department. Responsibilities include addressing customer issues, preparing reports, and coordinating with partners. The ideal candidate must have a strong work ethic, excellent communication skills, and a high school diploma. Referral bonuses are available for employee referrals.

Responsibilities

• Support the customer service department in addressing customer issues.
• Prepare weekly reports on System Alerts and resolutions.
• Interact with Customers to identify and support issues.
• Coordinate with Partners for issue resolution.
• Perform other tasks as assigned.

Skills

Attention to details

Multitasking

Research and analysis

Verbal communication

Written communication

Teamwork

Education

High School Diploma or equivalent

Job description

Overview

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Responsibilities

• Support the customer service department in ensuring customer issues are addressed with partner in a timely manner
• Prepare weekly reports on System Alerts and resolutions
• Interact with Customers to identify and support issues
• Coordinate with Partners to dispatch and get resolution on issues
• Other tasks assigned from time to time

Qualifications

• Very strong attention to details
• Must be able to multitask and handle a heavy work load
• Individual must be able to research, analyze and think outside the box
• Must have excellent verbal and written skills
• Possess a strong work ethic and team player
• High School Diploma or equivalent

Additional Information

Referral bonus available for referring friends or colleagues who are looking for similar roles.