HR Consultant, Mobility

FM; Johnston (RI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Incentive plan

401(k) and pension plan

Tuition reimbursement

Flexible work

Time off allowances

Job summary

FM is seeking an experienced Global Mobility professional in Johnston, RI to coordinate domestic and international mobility cases, guiding policy, costs, and timelines for relocating employees. You will collaborate with Talent Acquisition, HR, and partners to ensure compliant, efficient case delivery and a positive employee relocation experience.

The role supports internal stakeholders with mobility options, estimates, and feasibility, while monitoring vendor performance and process improvements

Qualifications

• Bachelor's degree required; combination of education and experience may be considered.
• Minimum 5+ years Global Mobility experience.
• Experience coordinating mobility across multiple countries or regions.
• Experience with relocation, immigration, tax, or mobility service providers.

Responsibilities

• Coordinates domestic and international mobility cases from initiation through completion, ensuring a positive employee experience.
• Provides information to hiring managers and HR partners on mobility options, costs, timing, feasibility, and policy requirements.
• Manages day-to-day vendor activity for relocation and mobility services; monitors service delivery and employee experience.
• Ensures adherence to mobility policies; flags cross-border, remote work, tax, payroll, immigration, cost, and compliance matters for experts.
• Prepares reports, documents processes, and supports program improvements with data, analytics, and vendor integration.

Skills

Customer service

Policy explanation

Analytical skills

Mobility concepts

Vendor coordination

Technology proficiency

Independence & prioritization

Global mindset

Project management

Communication skills

Cost awareness

Education

Bachelor's degree

Job description

Overview

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

Summary

Provides Global Mobility support for domestic relocations, international permanent moves, assignments, and related employee mobility activity. Serves as a primary point of contact for employees and coordinates with Talent Acquisition, Human Resources, business partners, and external vendors to support effective case delivery. Provides policy-based guidance, coordinates mobility cases from initiation through completion, and identifies issues requiring escalation or leadership review. Uses data, reporting, technology, and established processes to support consistent administration, compliant outcomes, and a positive employee relocation experience.

Schedule and Location

This position is based in Johnston, RI. This is a full-time office-based position with flexibility for up to two remote working days per week, based on business needs.

Responsibilities

• Coordinates domestic and international mobility cases from initiation through completion, including intake, employee support, policy guidance, vendor coordination, exception identification, and pre-departure, post-arrival, and repatriation support. Coordinates internal and external partners to support a consistent, compliant, and positive employee and family experience.
• Provides information to hiring managers, Talent Acquisition, HR business partners, and business leaders regarding mobility options, estimated costs, timing, feasibility, and established policy requirements. Identifies potential mobility considerations and escalates complex matters for additional review.
• Coordinates day-to-day vendor activity for relocation and mobility matters, monitors service delivery, responsiveness, documentation, and employee experience, and escalates service concerns or improvement opportunities as appropriate.
• Monitors adherence to established mobility policies and coordinates with immigration, tax, payroll, legal, finance, and HR stakeholders. Identifies cross-border employment, remote work, tax, payroll, immigration, cost, precedent, and compliance matters requiring review by the appropriate subject-matter experts.
• Prepares reports, maintains documentation, and contributes to process improvements that support service monitoring, consistent administration, and employee experience. Supports enhancements to mobility technology, workflow automation, analytics, and vendor integration within established program direction.

Qualifications

Required Education

• Bachelors Degree (a combination of education, work experience and skills will be considered in lieu of a degree)

Required Work Experience

• 5+ years Global Mobility work experience (including relocating individuals internationally)

Highly Preferred Work Experience

• Experience supporting mobility programs for engineering, technical, or other specialized professional populations
• Experience coordinating mobility cases across multiple countries or regions
• Experience working with relocation, immigration, tax, or other global mobility service providers

Required Skills

• Strong customer service and judgment, with the ability to support employees and families through time-sensitive mobility matters within established policies and escalation guidelines
• Ability to explain mobility, immigration, tax, payroll, policy, and cost considerations clearly and recognize when subject-matter expert review is required
• Strong analytical, data interpretation, and reporting capabilities, with close attention to detail and financial discipline
• Working knowledge of domestic and international mobility, relocation, immigration, tax, payroll, cross-border employment, remote work, and assignment administration concepts
• Vendor coordination skills, including service monitoring, issue escalation, and identification of improvement opportunities
• Technology proficiency, including Microsoft Office; experience with mobility technology, workflow automation, analytics, vendor integration, or AI-enabled tools is preferred
• Ability to work independently, prioritize competing demands, and collaborate across functions and geographies
• Global mindset and cultural awareness
• Solid project management, process improvement, and change management skills
• Strong verbal, written, and presentation skills
• Sound business acumen and the ability to identify cost, policy, precedent, or compliance matters requiring escalation

Highly Preferred Skills

• Experience with mobility technology, reporting, or workflow automation
• Ability to translate mobility data into process improvements
• Knowledge of mobility trends and cross-border compliance

The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.