HR COE Operations & Advisory Specialist

Navy Federal Credit Union; Pensacola (FL); Hybrid; USD 56,000 - 85,000; Full time

Job summary

Navy Federal Credit Union seeks an HR Operations Support specialist for its Center Of Excellence to advise employees, resolve HR inquiries, and oversee HR transactions. You will advise internal and external customers, research issues, and ensure processing accuracy across HR programs and systems.

The role requires mentoring colleagues, strong data validation, and collaboration with vendors to maintain Oracle HCM records.

Qualifications

• Associate's Degree in Business Administration or HR
• Significant experience with human capital management systems
• Deep knowledge of Navy Federal products, services, policies and procedures
• Advanced communication and stakeholder management skills
• Expert ability to manage complex employee cases with accuracy

Responsibilities

• Provide COE operational support for HR processes and programs
• Answer employee inquiries and route complex requests
• Ensure service levels and data accuracy in HR systems
• Lead and mentor staff
• Coordinate with vendors and maintain employment records in Oracle HCM
• Prepare reports and perform data validations

Skills

Independence

Judgment

Initiative

Multitasking

Mentoring

Customer service

Communication

Education

Associate's Degree in Business Administration or HR

Tools

Oracle HCM

Job description

Navy Federal Credit Union seeks an HR Operations Support specialist for its Center Of Excellence to advise employees, resolve HR inquiries, and oversee HR transactions. You will advise internal and external customers, research issues, and ensure processing accuracy across HR programs and systems.

The role requires mentoring colleagues, strong data validation, and collaboration with vendors to maintain Oracle HCM records.