HR Shared Services Advisor II — Operational Excellence

Navy Federal Credit Union; Vienna (VA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Navy Federal Credit Union is seeking an HR COE operations professional to provide expert support on HR processes and programs. You will respond to inquiries, coordinate resolutions, and ensure policy compliance while guiding a team of staff.

Responsibilities include testing, reporting, and maintaining HR data accuracy across Oracle HCM, with a focus on process improvements and customer service excellence.

Qualifications

• Significant experience in progressively responsible HR or Shared Services roles.
• Experience leading, mentoring, and guiding others.
• Advanced knowledge of HR issues, services, and systems.
• Strong data interpretation and policy application skills.
• Excellent verbal and written communication.

Responsibilities

• Provide COE operational support for assigned HR COE processes.
• Answer employee inquiries and route complex questions appropriately.
• Analyze and resolve issues, coordinating solutions efficiently.
• Mentor less experienced staff and guide team collaboration.
• Conduct user acceptance testing and document results.
• Develop policies and procedures to improve HR processes.
• Prepare accurate reports and validate data for compliance.
• Maintain accurate employment records in Oracle HCM.

Skills

HR policy guidance

Customer service

Stakeholder management

Communication skills

Analytical thinking

Problem solving

Team leadership

Independent work

Time management

Education

Associate's Degree in Business Administration or HR

Tools

Oracle HCM

Job description

Navy Federal Credit Union is seeking an HR COE operations professional to provide expert support on HR processes and programs. You will respond to inquiries, coordinate resolutions, and ensure policy compliance while guiding a team of staff.

Responsibilities include testing, reporting, and maintaining HR data accuracy across Oracle HCM, with a focus on process improvements and customer service excellence.