Payroll Operations Lead, HR Shared Services (Oracle Fusion)

Navy Federal Credit Union; Winchester (VA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Navy Federal Credit Union seeks a seasoned HR Shared Services Center Payroll Supervisor to oversee payroll operations across locations, delivering accurate, timely pay through Oracle Fusion HCM Payroll and strong controls.

You will partner with HR Centers of Excellence, HR Business Partners, and technology teams to ensure compliant processing, data integrity, and excellent service to employees and management.

Qualifications

• Significant experience with full-cycle payroll processing using Oracle Fusion HCM Payroll.
• Significant experience with multi-state payroll processing, including overseeing payroll controls, validation, reconciliation and compliance with applicable federal, state, and local payroll requirements.
• Experience using Oracle Fusion Payroll to support day-to-day payroll operations, troubleshooting processing and system impacts, identify root causes, and assess potential impacts to payroll results and employee pay.
• Experience leading teams in an employee-focused environment requiring strong partnership and collaboration with business and technology stakeholders.
• Experience with customer service operations to include understanding of effective customer service philosophy.
• Advanced skill exercising initiative and using good judgment to make sound decisions.
• Advanced interpersonal, verbal, and written communication skills, including public speaking.
• Bachelor's degree in Human Resources Management, Business or related field, or the equivalent combination of experience, education, and training.

Responsibilities

• Supervise the operations of the HR SSC to deliver accurate payroll services across the enterprise.
• Lead production and data entry to keep payroll processing on schedule and current.
• Monitor channels to ensure service quality and effectiveness.
• Resolve issues and establish accountability in a collaborative environment.
• Serve as point of contact for escalated inquiries from staff and management.
• Analyze work quality, processes, and metrics to drive improvements.
• Collect and maintain data for analysis and reporting; identify trends and recommend changes.
• Partner with other units to improve procedures and resolve problems.

Skills

Full-cycle payroll

Oracle Fusion HCM Payroll

Multi-state payroll

Payroll controls & reconciliation

Team leadership

Customer service

Data analysis

Budget/reporting

Education

Bachelor's degree in HR/Business or related field

Tools

Oracle Fusion Payroll

Job description

Navy Federal Credit Union seeks a seasoned HR Shared Services Center Payroll Supervisor to oversee payroll operations across locations, delivering accurate, timely pay through Oracle Fusion HCM Payroll and strong controls.

You will partner with HR Centers of Excellence, HR Business Partners, and technology teams to ensure compliant processing, data integrity, and excellent service to employees and management.