Hybrid HR Shared Services Advisor II

Navy Federal Credit Union; Winchester (VA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Navy Federal Credit Union is seeking an HR Operations professional to provide Center of Excellence support, respond to employee inquiries, and guide on complex HR programs and processes. You will analyze issues, maintain HR data integrity, and coordinate vendor and internal resources to resolve cases.

This hybrid, full-time role emphasizes proactive problem solving and impactful customer service. Ideal candidates bring extensive HR systems experience, including Oracle HCM, strong communication

Qualifications

• Progressively responsible experience in HR/Shared Services environments.
• Ability to work independently and in a team setting.
• Experience leading, guiding, and mentoring others.
• Knowledge of SSC programs, processes, and procedures (e.g., Benefits).

Responsibilities

• Provide COE operational support and guidance on HR processes and programs.
• Answer employee inquiries and route complex issues as needed.
• Analyze issues, determine causes, and coordinate solutions efficiently.
• Maintain data integrity across HR systems and reports.

Skills

Independent work

Team collaboration

Mentoring

HR systems

Oracle HCM

Data analysis

Communication skills

Attention to detail

Time management

Problem solving

Education

Associate's Degree in Business Admin

HR-related degree or equivalent

Tools

Oracle HCM

MS Office

Job description

Navy Federal Credit Union is seeking an HR Operations professional to provide Center of Excellence support, respond to employee inquiries, and guide on complex HR programs and processes. You will analyze issues, maintain HR data integrity, and coordinate vendor and internal resources to resolve cases.

This hybrid, full-time role emphasizes proactive problem solving and impactful customer service. Ideal candidates bring extensive HR systems experience, including Oracle HCM, strong communication