HR Business Analyst

Citizens Financial; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Citizens Financial is seeking a Business Analyst to provide HR project support and day-to-day operations, collaborating with sponsors, stakeholders, SMEs, change management, vendors, and suppliers to ensure a seamless experience from request to post deployment.

The role involves documenting requirements, developing business cases, designing solutions, building test plans, and coordinating change activities with SLAs across teams, plus on-call rotation for critical HR processes.

Qualifications

• Required Qualifications Enter text here
• Preferred Qualifications Enter text here

Responsibilities

• Facilitating and participating in the entire SDLC process for projects and general requests including solution design and implementation as well as reporting and metrics development.
• Client and customer management activities and coordination.
• Monitoring and coordination business and technical support activities.
• Proactively identifying and implementing continuous improvement items internally and for the organization.
• Participating in departmental meetings and activities.
• Coordinating and supporting activities for other team members for delivery activities.

Job description

This role provides business analysis support for HR projects and supports day-to-day operation as needed. This includes acting as the liaison and working collaboratively with the various teams including business sponsors and stakeholders, subject matter experts, change management, external vendors and 3rd party suppliers to ensure a seamless customer experience from request through post deployment. Managing requests by documenting business requirements and current processes to develop business case statements that include cost and benefit details. Developing solution options including process maps, metrics, reports and functional/technical designs and coordinate analyzing alternatives to gain agreement on an optimal solution. Building comprehensive test plans and executing the various testing cycles such as systems integration, regression, performance and user acceptance cycles. Facilitating the delivery and deployment process including all change activities, training and communications. Applying standard Systems Development Lifecycle and HR Change Management methodologies and processes to all changes. Coordinating support activities and requests according to the service level agreements with client and customer organizations. Participate in the on call support rotation for off hours support to critical HR processes and systems.

Primary responsibilities include

• Facilitating and participating in the entire SDLC process for projects and general requests including solution design and implementation as well as reporting and metrics development.
• Client and customer management activities and coordination.
• Monitoring and coordination business and technical support activities.
• Proactively identifying and implementing continuous improvement items internally and for the organization.
• Participating in departmental meetings and activities.
• Coordinating and supporting activities for other team members for delivery activities.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications Enter text here

Preferred Qualifications Enter text here

Hours & Work Schedule

Hours per Week:

Work Schedule: