HR Analyst I/II- Information Technology Department

City of San Jose; San Jose (CA); Hybrid; USD 101,000 - 123,000; Full time

Job summary

City of San José, Information Technology Department, is seeking a full-time HR Analyst in the Administration Division. The role focuses on full-cycle recruitment, onboarding, leave management, Workers' Compensation, safety, and HR process improvements.

The position reports to the Senior HR Analyst and supports department staff and stakeholders. This hybrid role allows a balance of on-site and remote work, with a 32-hour on-site and 8-hour remote weekly schedule.

Qualifications

• Bachelor's Degree required for Analyst I/II.
• Experience with applicant tracking systems and HR data is highly desirable.
• Ability to handle high-volume recruitment and HR support tasks.

Responsibilities

• Coordinate high-volume and multi-hire recruitments with stakeholders.
• Serve as liaison between hiring managers and HR Business Partner to ensure timely filling of vacancies.
• Onboard and offboard employees; manage onboarding processes and related documentation.
• Track recruitment metrics (vacancy rates, time-to-fill) and generate reports.
• Support performance management, Workers' Compensation, leaves of absence, and safety compliance.

Skills

ATS experience

HRIS systems

Data analysis

Communication skills

Education

Bachelor's Degree

Tools

NEOGOV

Taleo

Workday

PeopleSoft

Job description

The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive.

As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $5.9 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.

The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.

The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.

Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

At the City of San José, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the Information Technology Department’s website to learn about our culture, vision, leadership, and innovative initiatives.

The Information Technology Department (ITD) is currently seeking to fill one (1) full-time Human Resources (HR) Analyst vacancy in the Administration Division. This role is responsible for various human resources (HR) functions, such as full-cycle recruitment, temporary hiring, onboarding and offboarding, leave of absence, Worker’s Compensation, and safety. This position will report directly to the Senior HR Analyst.

This is an exciting opportunity for individuals passionate about human resources and budgetary management in the public sector. The position requires attention to detail, strong communication and organizational skills, and the ability to build effective working relationships with all department staff and other key stakeholders within the City of San José.

Key duties may include but are not limited to:

• Coordinate high-volume and multi-hire recruitments, ensuring streamlined coordination and consistent communication with stakeholders.
• Serves as liaison between the department’s hiring managers and the Human Resources Business Partner to ensure alignment to recruitment protocols and timely filling of vacancies.
• Fingerprint applicants, temporary hires, and volunteers.
• Track and report on recruitment metrics, including vacancy rates, time-to-fill, and other key performance indicators.
• Coordinate and process temporary staffing requests, including the preparation and submission of required memos and documentation.
• Provide training to department staff on internal and citywide processes and procedures.
• Manage the department’s onboarding and offboarding processes.
• Coordinate and attend career fairs and other special events.
• Manage the division’s SharePoint site and digital files.
• Process various employee requests and provide guidelines and policies as needed.
• Support the Senior Human Resources Analyst in managing employee relations.
• Provide support with performance management and appraisals, Workers' Compensation, leaves of absence, temporary accommodation, training, Volunteer/Intern Program, and department safety compliance.
• Participate in process improvement initiatives to enhance HR and financial functions to increase operational efficiency.
• Participate in special projects as needed.

Please note that the HR Analyst I/II position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change. The City currently mandates a 32-hour on-site and 8-hour remote work week.

Salary Information

The final candidate’s qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Analyst I/II classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation.

• Salary Range including the 5% non-pensionable compensation:
• Analyst I: $92,994.72– $113,022.00
• Analyst II: $101,468.64-$123,330.48

The Analyst I/II classification is represented by Municipal Employees’ Federation, AFSCME, Local 101 (MEF) bargaining unit.

Analyst I

A Bachelor's Degree from an accredited college or university.

Analyst II

A Bachelor's Degree from an accredited college or university AND two (2) years of increasingly responsible professional staff analytic or administrative experience conducting studies, organizing and analyzing data, and preparing reports, recommendations, or conclusions for a functional area in budget, finance, grant administration, organizational analysis, general administration, or human resources.

Acceptable Substitution

Additional years of experience in a position comparable to the Staff Specialist with the City of San José in areas such as budget, finance, grant administration, organizational analysis, general administration or human resources may be substituted for the education requirement on a year for year basis.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise

– Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.

Experience in the following areas is highly desirable:

• Applicant Tracking Systems (ATS) such as NEOGOV, Taleo, Workday, etc.
• PeopleSoft modules, such as queries, reports, transactions, payroll, etc.
• Microsoft 365 Applications: SharePoint, Outlook, Word, Excel, PowerPoint, Power Automate, and Teams.

Building Trust

Communicates an understanding of the other person's interests, needs and concerns; identifies and communicates shared interests and goals; identifies and communicates differences as appropriate; demonstrates honesty, keeps commitments, and behaves in an appropriate manner.

Conflict Management

Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.

Customer Service

Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Meeting Ethical Standards

When confronted with ethical dilemmas, acts in a way that reflects relevant law, policy and procedures, agency values, and personal values.

Multi-Tasking

Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

Problem Solving

Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Teamwork & Interpersonal Skills

Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills

Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Chris Caruthers at [e-mail]