Analyst I/II-Homelessness Response Division- Housing Department

City of San José; San Jose (CA); On-site; USD 93,000 - 123,000; Full time

Job summary

City of San José seeks an Analyst in the Housing Department's Homelessness Response Division to support shelter throughput and placement coordination. You will focus on connecting individuals experiencing homelessness with available shelter and interim housing opportunities, coordinating move-in logistics, maintaining program data, and supporting provider performance and reporting.

Ideal candidates will have HMIS experience, strong organizational and customer service skills, and the ability to

Qualifications

• Bachelor's Degree from an accredited college or university.
• Experience with HMIS and data reporting is preferred.
• Strong organizational and communication skills.

Responsibilities

• Coordinate shelter and interim housing matchmaking and throughput.
• Manage move-in schedules and provider availability for placements.
• Maintain communication with service providers, outreach teams, and partners.
• Provide high-level customer service while handling referrals and scheduling.
• Use HMIS to review participant data, monitor activity, and support matchmaking.
• Run HMIS and program reports to monitor shelter utilization and performance.
• Conduct data quality reviews and work with providers to correct data.
• Assist with monitoring provider performance and contract metrics.
• Prepare data summaries, dashboards, and reports for management.
• Coordinate meetings with City staff and community partners.
• Draft City Council memoranda and procurement-related materials.
• Support RFPs and procurement processes and contract development.

Skills

Analytical Thinking

Customer Service

Problem Solving

Project Management

Communication Skills

Multi-Tasking

Reliability

Teamwork & Interpersonal Skills

Job Expertise

Education

Bachelor's Degree

Tools

HMIS

Job description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at [e-mail].

About The Department

The City of San José Housing Department is a leader in the development of affordable housing. Its mission is to strengthen and to revitalize our community through housing and neighborhood investment. The City Council has a goal of creating 25,000 housing units, 10,000 will be affordable, in the next five years. The Housing Department has an operating budget of approximately $19 million annually and 112 employees.

The City of San Jose Housing Department’s mission is to strengthen and to revitalize the community through housing and neighborhood investments. The Housing Department has funded over 20,000 affordable apartments, oversees the Rent Stabilization Program that provides protection to both renters and mobile homeowners, and is implementing innovative programs to preserve restricted affordable apartments. The Housing Department also strives to make homelessness in San Jose rare, brief, and one-time, through the implementation of the Community Plan to End Homelessness. The Plan is a collaborative public-private partnership with the County of Santa Clara Office of Supportive Housing, the Santa Clara Housing Authority, and Destination: Home, a nonprofit.

The Housing Department manages four U.S. Department of Housing and Urban Development Programs entitlement grants in addition to numerous state and local grant programs. Over the past three years, the Housing Department has played a major role in protecting the City’s most vulnerable residents by investing over $150 million in funding to respond to the COVID-19 pandemic. The Housing Department has a capital budget of approximately $333.5 million, an operating budget of $19 million and 109 full-time employees. The Housing Department is committed to creating a welcoming, equitable, and supportive workplace for all employees.

Position Duties

The salary ranges for this classification are:

• Analyst I: $92,994.72 - $113,022.00
• Analyst II: $101,468.64 - $123,330.48

The Housing Department is currently seeking to fill one (1) full-time Analyst position in the Homelessness Response Division.

The Analyst is a key member of the Housing Department’s Homelessness Response Division and will support the City’s shelter throughput and placement coordination efforts. This position will focus heavily on the City’s matchmaking process by helping connect individuals experiencing homelessness to available shelter and interim housing opportunities, coordinating move-in logistics, maintaining accurate program data, and supporting provider performance and reporting.

The position will also serve as a point of contact for members of the public and community partners, including assisting with walk-in inquiries and representing the Department in a professional and customer-service-oriented manner.

The ideal candidate will have experience working with the Homeless Management Information System (HMIS), strong organizational and customer service skills, and the ability to manage a high volume of scheduling and coordination activities. The position will also support broader administrative and analytical functions, including data quality, contract performance monitoring, meeting facilitation, City Council memoranda, and procurement processes.

Key Responsibilities

• Coordinate the City’s shelter and interim housing matchmaking and throughput process, including identifying appropriate placement opportunities and helping move participants through the referral and placement process.
• Manage and coordinate move-in schedules, including dates, times, provider availability, participant readiness, and other logistical needs associated with shelter and interim housing placements.
• Maintain frequent communication with service providers, outreach teams, case managers, and other partners to coordinate successful participant move-ins and resolve scheduling or placement-related issues.
• Provide a high level of customer service to internal and external partners while managing time-sensitive referrals, placements, and scheduling requests.
• Utilize HMIS to review participant information, monitor program activity, support matchmaking efforts, and ensure accurate and timely data entry.
• Run and analyze HMIS reports and other program reports to monitor shelter utilization, vacancies, referrals, placements, exits, throughput, and other performance indicators.
• Conduct routine data quality reviews and work with service providers to identify and correct incomplete, inaccurate, or inconsistent program data.
• Assist with monitoring service provider performance and evaluating whether contracted providers are meeting established performance measures, deliverables, and contractual metrics.
• Prepare data summaries, dashboards, reports, and other analytical materials to support management decision-making.
• Identify trends, operational barriers, or data discrepancies and provide recommendations to improve program performance and shelter throughput.
• Plan, coordinate, and facilitate meetings with City staff, service providers, and other community partners.
• Develop meeting agendas, track action items, coordinate follow-up, and ensure outstanding issues are resolved.
• Assist with drafting City Council memoranda, reports, presentations, briefing materials, and other written communications related to homelessness programs and services.
• Support the development and administration of Requests for Proposals (RFPs) and other procurement processes, including drafting materials, coordinating timelines, supporting evaluation processes, and assisting with contract development.
• Coordinate with City departments, County partners, nonprofit service providers, and other stakeholders regarding shelter placements, program operations, data, and service delivery.
• Assist with contract monitoring, program implementation, provider meetings, and other administrative responsibilities as assigned.
• Maintain accurate documentation and records related to placements, program performance, provider communications, and other assigned projects.
• Respond to time-sensitive requests for data, program information, and placement coordination.
• Perform other analytical, administrative, and program coordination duties in support of the Homelessness Response Division.

Schedule:

This is a full-time position, typically scheduled Monday-Friday, 8:00 AM – 4:30 PM.

Minimum Qualifications

Analyst I:

A Bachelor's Degree from an accredited college or university.

Analyst II:

A Bachelor's Degree from an accredited college or university AND two (2) years of increasingly responsible professional staff analytic or administrative experience conducting studies, organizing and analyzing data, and preparing reports, recommendations, or conclusions for a functional area in budget, finance, grant administration, organizational analysis, general administration, or human resources.

Acceptable Substitution

Additional years of experience in a position comparable to the Staff Specialist with the City of San José in areas such as budget, finance, grant administration, organizational analysis, general administration or human resources may be substituted for the education requirement on a year for year basis.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

COMPETENCIES

• Job Expertise – demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
• Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.
• Customer Service - approaches problem solving by focusing on customers first; advocates for customer results point of view; demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful, and friendly manner.
• Project Management - Ensures support for projects and implements agency goals and strategic objectives.
• Problem Solving - approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Multi-Tasking: Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
• Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.
• Teamwork & Interpersonal Skills - demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
• Communication Skills - communicates and listens effectively orally and in writing and responds in a timely, effective, positive, and respectful manner; written reports and correspondence are accurate, complete, current; well organized, legible, concise, neat, and in proper grammatical form.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Eduardo Gonzalez at [e-mail]

Additional Information

Employment Eligibility:

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.