HR Analyst I/II- Information Technology Department

City of San José; San Jose (CA); Hybrid; USD 93,000 - 123,000; Full time

Job summary

The City of San José Information Technology Department is seeking to fill one full-time HR Analyst vacancy in the Administration Division. The role covers full-cycle recruitment, onboarding and offboarding, leave management, Workers' Compensation, and safety, reporting to the Senior HR Analyst.

This position requires attention to detail, strong communication, and the ability to collaborate across the City. A hybrid schedule (32 hours on-site, 8 remote) is available, with salary steps outlined

Qualifications

• Bachelor's degree required for Analyst I; Analyst II requires Bachelor's plus two years of relevant experience.

Responsibilities

• Coordinate high-volume recruitments with stakeholders.
• Liaise between hiring managers and HR partners to fill vacancies promptly.
• Fingerprint applicants, temporary hires, and volunteers.
• Track recruitment metrics such as vacancy rates and time-to-fill.
• Coordinate temporary staffing requests and related documentation.
• Provide training on internal and citywide processes.
• Manage onboarding and offboarding processes.
• Coordinate and attend career fairs and events.
• Manage SharePoint site and digital files.
• Handle employee requests and provide policy guidance.
• Support with performance management and workers' compensation.
• Participate in process improvements to boost HR and finance efficiency.

Job description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at [e-mail].

About The Department

The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive.

As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $5.9 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.

The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.

The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.

Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

At the City of San José, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the Information Technology Department’s website to learn about our culture, vision, leadership, and innovative initiatives.

Position Duties

The Information Technology Department (ITD) is currently seeking to fill one (1) full-time Human Resources (HR) Analyst vacancy in the Administration Division. This role is responsible for various human resources (HR) functions, such as full-cycle recruitment, temporary hiring, onboarding and offboarding, leave of absence, Worker’s Compensation, and safety. This position will report directly to the Senior HR Analyst.

This is an exciting opportunity for individuals passionate about human resources and budgetary management in the public sector. The position requires attention to detail, strong communication and organizational skills, and the ability to build effective working relationships with all department staff and other key stakeholders within the City of San José.

Key duties may include but are not limited to:

• Coordinate high-volume and multi-hire recruitments, ensuring streamlined coordination and consistent communication with stakeholders.
• Serves as liaison between the department’s hiring managers and the Human Resources Business Partner to ensure alignment to recruitment protocols and timely filling of vacancies.
• Fingerprint applicants, temporary hires, and volunteers.
• Track and report on recruitment metrics, including vacancy rates, time-to-fill, and other key performance indicators.
• Coordinate and process temporary staffing requests, including the preparation and submission of required memos and documentation.
• Provide training to department staff on internal and citywide processes and procedures.
• Manage the department’s onboarding and offboarding processes.
• Coordinate and attend career fairs and other special events.
• Manage the division’s SharePoint site and digital files.
• Process various employee requests and provide guidelines and policies as needed.
• Support the Senior Human Resources Analyst in managing employee relations.
• Provide support with performance management and appraisals, Workers' Compensation, leaves of absence, temporary accommodation, training, Volunteer/Intern Program, and department safety compliance.
• Participate in process improvement initiatives to enhance HR and financial functions to increase operational efficiency.
• Participate in special projects as needed.

Please note that the HR Analyst I/II position is currently eligible for a hybrid telework schedule. The schedule for working remote and onsite is subject to change. The City currently mandates a 32-hour on-site and 8-hour remote work week.

Salary Information

The final candidate’s qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Analyst I/II classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation.

• Salary Range including the 5% non-pensionable compensation:
• Analyst I: $92,994.72– $113,022.00
• Analyst II: $101,468.64-$123,330.48

The Analyst I/II classification is represented by the Municipal Employees’ Federation, AFSCME, Local 101 (MEF) bargaining unit.

Minimum Qualifications

Analyst I: A Bachelor's Degree from an accredited college or university.

Analyst II: A Bachelor's Degree from an accredited college or university AND two (2) years of increasingly responsible professional staff analytic or administrative experience conducting studies, organizing and analyzing data, and preparing reports, recommendations, or conclusions for a functional area in budget, finance, grant administration, organizational analysis, general administration, and human resources.

Acceptable Substitution

Additional years of experience in a position comparable to the Staff Specialist with the City of San José in areas such as budget, finance, grant administration, organizational analysis, general administration or human resources may be substituted for the education requirement on a year for year basis.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Applicant Tracking Systems (ATS) such as NEOGOV, Taleo, Workday, etc.
• PeopleSoft modules, such as queries, reports, transactions, payroll, etc.
• Microsoft 365 Applications: SharePoint, Outlook, Word, Excel, PowerPoint, Power Automate, and Teams.

Building Trust – Communicates an understanding of the other person's interests, needs and concerns; identifies and communicates shared interests and goals; identifies and communicates differences as appropriate; demonstrates honesty, keeps commitments, and behaves in an appropriate manner.

Conflict Management – Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.

Customer Service – Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Meeting Ethical Standards – When confronted with ethical dilemmas, acts in a way that reflects relevant law, policy and procedures, agency values, and personal values.

Multi-Tasking – Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

Additional Information

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.