HR & Administrative Operations Lead

Diversicare Healthcare Services, LLC; Cleveland (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Diversicare Healthcare Services, LLC seeks an Administrative Operations Coordinator to oversee Center administrative operations, including resident financial services, payroll, workforce coordination, records, compliance, and reporting.

The role collaborates with Center leadership, the Central Business Office, HR, and nursing to ensure accurate billing, Medicaid coordination, onboarding, and regulatory compliance.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred in HR, business, accounting, finance, or related field.
• 1–3 years of experience in HR, payroll, full-cycle recruiting, accounting, healthcare administration or related field preferred.
• Experience with accounts receivable, billing, collections, Medicaid applications, or resident financial services preferred.
• Experience with HRIS, applicant tracking, payroll, workforce management, electronic health record, or AR systems preferred.

Responsibilities

• Coordinate Center administrative processes across business office, human resources, payroll, workforce support, compliance records, and required reporting.
• Partner with the Administrator, Director of Nursing Services, department leaders, Central Business Office, Payroll, Human Resources, Workforce Management, and other support departments to ensure timely and accurate completion of required processes.
• Maintain organized, accurate, confidential, and survey-ready records for resident financial matters, personnel files, payroll, benefits, leave, workers’ compensation, recruitment, onboarding and compliance documentation.
• Communicate professionally with residents, families, responsible parties, applicants, team members, government agencies, vendors, Center leadership, and company support departments regarding assigned administrative, financial, HR, payroll, workforce, and compliance matters.
• Identify and elevate barriers, documentation issues, employee relations matters, collection concerns, billing issues, payroll concerns, and compliance risks to the appropriate leader or support department.
• Support resident financial services, including admission and payer-source documentation, Medicaid application coordination, representative payee needs, private-pay and patient-liability follow-up, collections activity, resident trust account support, and required financial reporting.

Skills

Organizational skills

Communication skills

Problem-solving

Customer service

Education

High school diploma or GED

Bachelor’s degree in HR / business / accounting / finance or related field

Tools

UKG Pro

UKG Workforce Management

iCIMS

PointClickCare

RFMS

HRIS / payroll systems

Job description

Diversicare Healthcare Services, LLC seeks an Administrative Operations Coordinator to oversee Center administrative operations, including resident financial services, payroll, workforce coordination, records, compliance, and reporting.

The role collaborates with Center leadership, the Central Business Office, HR, and nursing to ensure accurate billing, Medicaid coordination, onboarding, and regulatory compliance.