Healthcare Admin & HR Operations Coordinator

Diversicare Healthcare Services, LLC; Athens (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Excellent 401k plan

Tuition reimbursement

Vacation

Holiday

Sick time

Long and short-term disability

Job summary

Diversicare is seeking an Administrative Operations Coordinator to coordinate key Center administrative processes across business office, HR, payroll, workforce support, compliance records, and required reporting.

The role supports resident financial services, Medicaid coordination, payroll processing, recruitment and onboarding, personnel records, benefits, and regulatory compliance to ensure efficient operations and high-quality resident care.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.
• 1–3 years of related experience preferred.
• Experience with accounts receivable, billing, Medicaid applications, or resident financial services preferred.
• Experience with HRIS, applicant tracking, payroll, workforce management, electronic health record, or accounts receivable systems preferred.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong organizational, analytical, customer-service, and problem-solving skills.

Responsibilities

• Overall Administrative Coordination: Coordinate Center administrative processes across business office, human resources, payroll, workforce support, compliance records, and required reporting.
• Partner with the Administrator, Director of Nursing Services, department leaders, and Central Business Office to ensure timely and accurate completion of required processes.
• Maintain organized, confidential, and survey-ready records for resident financial matters, personnel files, payroll, benefits, leave, workers’ compensation, recruitment, onboarding, and compliance documentation.
• Communicate professionally with residents, families, applicants, team members, government agencies, vendors, Center leadership, and company support departments regarding administrative, financial, HR, payroll, workforce, and compliance matters.
• Identify and elevate barriers, documentation issues, employee relations matters, collection concerns, billing issues, payroll concerns, and compliance risks to the appropriate leader or support department.
• Business Office and Resident Financial Support: Support resident financial services, Medicaid coordination, representative payee needs, private-pay and patient-liability follow-up, collections activity, resident trust accounts, and required financial reporting.
• Review accounts-receivable information and complete follow-up in partnership with the Administrator and Central Business Office.
• Coordinate with Admissions, Nursing, MDS, Therapy, and other departments to support accurate billing information, payer-source changes, skilled benefits, Medicaid documentation, and collection needs.
• Complete assigned billing, reconciliation, month-end, census, resident trust, and financial documentation activities within deadlines.
• Human Resources, Payroll, and Workforce Support: Support Center HR and workforce processes, including recruitment coordination, onboarding, orientation, training, personnel file maintenance, I-9, HRIS updates, and team member recordkeeping.
• Process payroll-related activities, including timekeeping, pay codes, deductions, and changes in accordance with deadlines.
• Serve as a resource for team members and leaders regarding payroll, benefits, timekeeping, attendance, HRIS processes, and leave documentation.
• Support staffing, engagement, retention, performance-review, and training activities in partnership with Center leadership, Workforce Management, and Human Resources.

Skills

Organizational skills

Analytical skills

Customer service

Problem solving

Education

Bachelor's degree

Tools

UKG Pro

UKG Workforce Management

iCIMS

PointClickCare

RFMS

Excel

Word

Outlook

Job description

Diversicare is seeking an Administrative Operations Coordinator to coordinate key Center administrative processes across business office, HR, payroll, workforce support, compliance records, and required reporting.

The role supports resident financial services, Medicaid coordination, payroll processing, recruitment and onboarding, personnel records, benefits, and regulatory compliance to ensure efficient operations and high-quality resident care.